FreedomPop Customer Service Issues

I am looking to purchase and install FreedomPop on my Motorola smartphone. I have been a FreedomPop user for three years, but the service stopped working three weeks ago. As someone who recently fractured my hip and relies on a walker, I need my Uber app to travel around LA to see my grandchildren and go shopping. I've spent five days on the phone with FreedomPop's Technical Support, but the issue remains unresolved. My smartphone has not been updated with the FreedomPop app. To make matters worse, a FreedomPop technician wrongly charged $[redacted] to my Discover card for an app I never received. I am contacting my lawyer, Robert Ferguson, Esq., as I believe this situation involves fraud and Elder Abuse, considering I am 86 years old. After each lengthy and painful phone call with FreedomPop, my broken hip feels worse.

I bought a FreedomPop phone for $[redacted] and prepaid $[redacted] for UNREAL Mobile service on it, as well as another $[redacted] for a GSM phone. The GSM service initially worked for a month, then required WiFi to operate for a second month, and now doesn't work at all. The FreedomPop phone only functioned with WiFi for around a month and now fails to work, both with and without WiFi. I have experienced ongoing issues with FreedomPop/UNREAL Mobile's services and their customer service has been unresponsive. Is there a way to get a refund of the $[redacted] I have spent since they seem uninterested in providing me with a working phone service?

Subject: Request for Refund and Account Downgrade Dear FreedomPop Team, I am writing to address a concern with my recent order of a sim card (REF: [redacted]). Despite not having used the service since receiving the sim card a few days ago, I noticed that charges have been applied to my account as the trial period ends today. I kindly request that you reverse or refund the charges made today and downgrade my account to the basic plan. I have tried to contact customer service by phone without success, and the online portal provided did not offer a viable channel for communication. Therefore, I am reaching out directly on June 29, [redacted], to seek resolution. I look forward to your prompt attention to this matter. Thank you. Best regards, S.A.

When I signed up for the special offer, it initially displayed one cost, but once I clicked "Activate", I was charged the higher package price without my consent. Later, upon returning to the FreedomPop site, I found the "activate" button which then charged me the correct special rate. As a result, I have been billed twice - once for the package at a higher rate than initially stated on PayPal, and then for the special offer. Despite emailing the billing department on 05/23 & 05/26 and attempting to call, I have received no response. When I spoke to a representative in the activation department, I was transferred back to an unhelpful automated system. Unfortunately, I am unable to proceed in the automated system as it requires a FreedomPop phone or account number, which I have not yet received.

I have noticed multiple charges on my credit card lately. I have reduced my devices to just an iPhone 5 with a 5G data plan. I bought an Android tablet for $40 a few weeks ago but never received it. It seems I have been charged for its activation. If I can't get assistance to resolve this, I will cancel my card to stop further payments and switch to a different phone carrier. Customer service seems impossible to reach, and being not very tech-savvy after losing my wife, I am struggling with this situation. Please find a way to contact me via email at [redacted]. Thank you, Mark B. from Fortress Fence Company.

I received my SIM card from FreedomPop over a week ago. It was supposed to have data, voice, and text messaging included. However, my phone is not receiving calls, I have no data, and I can't contact anyone for support. The instructions direct me to GetHuman for help, but that is not useful either. I need assistance with getting my phone to work as intended. I would like to speak to a live person to resolve this issue promptly. If I do not get proper assistance, I will report this matter to the Better Business Bureau and any other relevant authorities. I hope this clarifies the urgency of my situation.

I am still waiting for them to contact me regarding my issue on July 11th. They have charged me $35 for services that were never activated as I have yet to receive the phone or SIM card. I am seeking a refund from them and would advise against using their services. I made a payment of $49.99 on May 9th for a phone using my debit card, but I have not received any items from the company, including the SIM card, phone number, or account number. I am eager to have my money refunded. I have attempted to reach out through their web and phone services, but without a phone or account number, I have been unable to make any progress.

Subject: Urgent Matter Regarding Heather Lenore Grimes Account Dear Concerned Party, My name is Timothy S. Wells, residing at [redacted] Wright Rd, Kings Mountain NC [redacted]. I am contacting you about the account under the name of Heather Lenore Grimes, linked to phone number [redacted]. Sadly, Heather, who was my girlfriend for three years, passed away unexpectedly on 01/14/[redacted]. I had set up the account using my Fifth Third debit card ending in [redacted] with an expiration date of 7/22 and CVV #[redacted]. After experiencing some unexpected charges post-activation around 01/07/[redacted], Heather decided to switch the account to her credit card to resolve the issue. However, I noticed charges amounting to $34.97 and $19.47 debited from my account since 05/31/[redacted], resulting in overdraft fees. This unforeseen financial burden has been challenging for me. I kindly request your assistance in investigating and resolving this matter promptly as I urgently need the funds to cover essential expenses. Your prompt attention to this issue would be greatly appreciated. Sincerely, Timothy S. Wells

I bought a 3-in-1 FreedomPop SIM card for a penny and later switched to the free basic package. Even though I paid the SIM card and downgrade fees, they kept charging me erroneously. After sorting out the overcharges, I can't access my basic plan because I cancelled the card. I need to provide a valid billing address, but as the card is gone, I can't access my account.

I recently terminated my FreedomPop service, and now my number is with Patriot Mobile. Patriot claims my number is inactive due to certain reasons. Despite this, FreedomPop no longer services my phone because Patriot now has the number. Currently, I am unable to send text messages, but I am still able to place and receive phone calls. I have removed FreedomPop's software from my device. Patriot states I am not active with them and cannot be activated. FreedomPop confirms I am no longer in their system. It is unclear who is handling the calls. Patriot claims to manage the number but insists it is not activated, although I can still make and receive calls but not texts. Voicemails can be left but not accessed. It's frustrating to encounter unreliable services or products in the United States.

Hi, my name is Annette Camlin. I terminated my service with you back in [redacted] and have not engaged in any business with you since. Unexpectedly, on 12/14/[redacted], and again on 01/14/[redacted], you charged my American Express Card $21.98 without authorization. When I called customer support, I was left on hold for over 20 minutes without any assistance. The second time, I spoke with a representative who seemed more interested in selling me services than addressing the unauthorized charges. I have evidence of these transactions from American Express, they suggested I contact you directly and have blocked any further charges from you. To resolve this matter, I am requesting a refund of $43.90 and have also lodged a complaint with the BBB.

I am experiencing a persistent issue with my SIM card plan charges despite downgrading to the free plan. I tried reaching customer service without success. Initially, I cut up the card to stop the charges, but now they are requesting an active billing card for a plan that should not incur any costs. The plan I have selected offers [redacted] call minutes, [redacted] texts, and limited data for no charge but my bank card is still being billed. Has anyone encountered a similar problem and found a resolution? Your assistance is greatly appreciated.

I was charged $30 on my PayPal account without using the service due to ongoing setup issues during the free trial. I unintentionally signed up for a monthly service and would like a full refund since I haven't been able to utilize your services. I have attempted to seek help, but the automated system provides limited assistance. I tried logging into FreedomPop using the phone number provided when ordering the SIM card and also via email, but I am unable to log in. Despite several attempts, I either receive a wrong password error (which I am sure is not the case) or an unknown issue message prompting me to try again later. I have tried multiple phone numbers to contact a FreedomPop representative, but I continuously encounter the same automated message leading to disconnection.

I recently upgraded my account to VIP service to submit a support ticket, but despite the upgrade, I am unable to submit the ticket. I tried changing my email and password due to using the same email on two devices, but faced issues. Even after successfully changing the login credentials, I couldn't access my account. After a password reset, now my account shows no devices or services. I am frustrated by the lack of support options from FreedomPop. I intended to inquire about my Netgear Hotspot's compatibility in Canada and possibly freeze the account temporarily. However, due to the account issues, I am unable to manage anything. I urgently need this resolved before resorting to disputing charges on my credit card.

I am having issues with FreedomPop as they have locked me out of my phone and I am being billed continuously on my credit card. I purchased the phone years ago through Tango and initially had free service from FreedomPop. However, after a month of usage, my service was abruptly cut off due to non-use, which seems counterintuitive. Despite repeated attempts to resolve this with FreedomPop, I have been unable to rectify the situation. I will be disputing the charges on my credit card once again if the issue is not addressed promptly. I request for someone from FreedomPop to reach out to me to explain and resolve this matter. Thank you. - Bill J Shipley

I recently purchased a FreedomPop monthly plan SIM from Best Buy for $5 and activated it with $10. I chose the number [redacted] but encountered an issue where I could make calls but not receive incoming ones. After a week, I received a new SIM with a new number [redacted], and after changing the number, I still faced the same incoming call problem. Surprisingly, without my knowledge, FreedomPop deducted $39 from my credit card yesterday. I am concerned about my number and the unauthorized deduction. I'm unable to reach customer service for assistance. I would like clarification on these matters, a refund of the deducted amount, adjustment of my billing, and cancellation of the service. I appreciate your prompt response and resolution.

I recently upgraded my messaging service, but my phone number [redacted] was canceled instead. I was unable to contact your company by email as my account was no longer active. I had paid for the MMS upgrade for a full year in January and expected continued service. However, my MMS services were stopped when I tried to report the cancellation. I had to get a new number to create an account, [redacted], but I am still without the MMS services I had paid for. I would like my old number reinstated with the services I paid for in January, and a $10.99 credit for the new number. I did not request the cancellation but simply needed assistance with my MMS upgrade from January. Please reinstate my old number [redacted] and provide the services I paid for as agreed. Thank you.

In May, I lost my phone from Unreal. I contacted them and purchased a new phone along with a year of service in advance. Unfortunately, the new phone never worked. After 8 weeks of no resolution from Unreal, I switched to Sprint for a functional phone. Despite submitting over [redacted] tickets, I couldn't reach a live representative. Recently, I was assured a refund of $[redacted].98 for the faulty phone and service, and was told a shipping label would be sent. However, my account was moved to Ting without acknowledging my payments to Unreal. I tried contacting Freedom Pop Customer Service without success. I’m now involving the CA BBB and plan to present evidence to Visa showing I was promised a refund.

Dear Customer Service, I am reaching out to seek assistance regarding a frustrating interaction I had with your customer service team last week. Despite my efforts to contact them, I faced challenges as I was repeatedly disconnected after being on hold for 30 minutes. Regarding my first issue, I activated a new sim card over the phone two weeks ago, but unfortunately, the number has not been functional for making calls. Additionally, I provided an email address during activation for my FreedomPop account but have not received any confirmation or login details. For my second concern, I have been a long-time user of FreedomPop with a specific phone number. However, I recently purchased a new smartphone and found the sim card size incompatible. I require guidance on how to obtain a new sim card of the correct size while retaining my old phone number ([redacted]). Your prompt assistance in resolving these matters would be greatly appreciated. Sincerely, Jason D.

I would appreciate it if you could provide me with some details regarding my Samsung Galaxy S3. I acquired it from you as a refurbished device. The switch to Ting has been challenging, and currently, the phone is not functional. I am encountering difficulties in activating it with Ting. I require information about the SIM card. Firstly, where can I locate it? When I remove the back cover of the phone, I only see one slot, which is for the SD card and is vacant. Upon removing the next layer, I still cannot find the SIM slot. There appears to be something resembling a hatch, but I am hesitant to test it. Please advise if the SIM card is white or black and provide any additional details that you may have. I recently purchased the phone and do not wish to A, purchase another phone because of this issue, and B, dismantle the phone to replace the SIM card, as this makes me apprehensive. I am hesitant to switch from FreedomPop and would prefer to remain with them due to their superior customer service compared to Ting, which has not been helpful thus far.