FreedomPop Customer Service Issues

I purchased a hotspot on April 5, [redacted], but it has not arrived yet. On April 13, I got an email from FreedomPop apologizing for the delay, promising it would ship within two business days. Today marks the second day, but my account only reflects the order placement. This situation is frustrating and seems unfair since they already charged me. Moreover, I have been unsuccessful in contacting them, which is disheartening. I simply want to know the status of my item.

Hello, I am requesting a refund for the $20.00 top-up credit charge on my Netgear Unite hotspot. I am also looking to cancel my account. However, I am unable to find the option to cancel when I access the Basic Info section. There isn't even a billing issue option available. I would like the $20.00 refunded to my card ending in [redacted]. When attempting to cancel via phone by calling FreedomPop and entering my new phone number linked to the account, I am prompted to input a valid 10-digit phone number to proceed, which has created difficulties. I am determined to discontinue using FreedomPop to allocate the saved funds towards other purchases, such as meeting my group home rent obligations. Assistance with cancelling my account, despite not seeing my hotspot device name listed, would be greatly appreciated. My goal is to cease using FreedomPop entirely, ensuring that I manage my finances wisely for future expenses. Your support in this matter is essential as I transition to a new group home in the near future. I aim to secure my finances and make deliberate spending choices without incurring unnecessary costs, especially related to the $20.00 credit for the free basic plan on my hotspot. I aim to cease all spending on FreedomPop internet services and discontinue the use of my hotspot entirely. If you receive this message, kindly assist me in cancelling my internet plan, the top-up credit, and terminating the service. Thank you and have a pleasant Easter! - A. S.

Hello, I am requesting a refund for the $20.00 credit on my Netgear Unite hotspot account. I am looking to cancel my account, but I can't seem to find the option to do so under Basic Info. I am trying to receive the refund on the card ending in [redacted], but I am having trouble canceling my account via phone with the automated system asking for a 10-digit phone number. I am hoping to stop using FreedomPop to save money for other expenses like rent. Can you assist me in canceling my account, even though my hotspot device name is not displaying? I appreciate any help in discontinuing my internet plan, the top-up credit, and the service as I move to a new location soon. Thank you for your support and have a pleasant Easter. - A.S.

Hi, I would like a refund for the $20.00 top-up credit charge on my Netgear Unite hotspot. I am unable to find the option to cancel my account when I go to Basic Info on your site. I do not want to continue using FreedomPop. Can you assist me in canceling my account and providing a refund to my card ending in [redacted] for the credit amount? When I call, the system does not recognize my phone number. I need help to ensure my account is canceled and no longer being charged. Thank you for your assistance in this matter. Best, A.S. P.S. I am discontinuing my FreedomPop service and would like to cease all charges and get refunded for the $20.00 credit charge. Please ensure my account is canceled and no further charges are made to my card. Thank you.

Hello, I am seeking a refund for the $**.** top-up credit charge on my Netgear Unite hotspot. I am looking to cancel my account, but I cannot find the option to do so under Basic Info. When attempting to cancel by calling FreedomPop and entering my new phone number, the automated system requests a valid **-digit phone number to proceed. Despite not seeing my hotspot device name on my account, I would like to terminate my service and receive a refund. I am discontinuing my use of FreedomPop to allocate funds towards other expenses such as rent. I appreciate your assistance in cancelling my account, internet plan, and top-up credit to ensure no further charges occur on my card. Thank you. Best, A. Smallwood

I would like my subscription credit to be applied to this month's $29.99 plan with 3GB of data, not the 2 GB one. I had to wait a whole month already, and I don't want to wait another month just for it to be applied automatically. Please do it manually. Thank you.

Hello! I placed an order for a hotspot device from you on April 7th. Unfortunately, I have not received the item as it has not been shipped yet. However, I noticed that $32.98 was deducted from my PayPal account. I attempted to reach out via phone but was only able to interact with an automated system. I would like to terminate any further transactions with your company. I kindly request a refund of $10.00 for the shipping fee and $32.98 back to my PayPal account. I have not utilized any of your wireless services, so I am puzzled by the charges. I am quite disappointed with the service provided by your company. I am hopeful for a swift resolution to this matter. Thank you for your attention to this issue. Best, S.

The phone numbers provided for assistance are not helpful as they lead to automated troubleshooting systems. I am looking to switch from Consumer Cellular's $20+ a month plan to Freedompop's $7/month plan. After purchasing a SIM card from Best Buy and receiving it at home, I encountered issues activating it on my Galaxy 7, as it seemed locked. Consumer Cellular denies it is locked and advised contacting Freedompop for help. However, contacting Freedompop led to a frustrating half-hour automated troubleshooting process. The technical support representative I spoke with had a strong accent, making it hard to understand her. I attempted to activate the SIM card on Freedompop's website, but it directed me to an unknown [redacted] number. When I called, I struggled to communicate my email address and ended up repeating my IMEI number multiple times. This experience has been a chaotic mess, and I seek assistance in successfully using the Freedompop SIM card with my Galaxy 7 to switch to their more affordable plan. I wish to reduce my plan cost from over $[redacted]/year with Consumer Cellular to $84/year with Freedompop. You have previously charged around $35 for assistance, and I am willing to pay for your help. Please contact me via email at [redacted] Thank you.

I signed up for Freedompop's free service, but during activation, they charged me $89.94 and an additional $20.02. I am very frustrated and upset about this situation. I want a full refund immediately. I am considering reporting this to the Better Business Bureau as this feels like a robbery. It is disappointing that I cannot speak to a customer service representative directly. I demand my money back promptly. If not resolved, I will dispute these charges with my bank as fraud. I am even contemplating involving my lawyer, especially after recording your representative hanging up on me and directing me to automated services. I expect to see the refund within the next five hours.

I signed up for a FreedomPop trial account on April 13, [redacted], expecting a 14-day trial period. I mistakenly ended up with 2 purchases instead of one, and I couldn't find a way to speak to a representative to cancel the extra subscription. On April 27th, I was charged for plans on both numbers even though I hadn't received the sim cards. The sim cards were only shipped on April 29th and arrived on May 2nd. I haven't opened the packages, and I would like a full refund for both numbers. It was surprising to be charged without even receiving the sim cards. This business practice is unacceptable, and I no longer want to be associated with FreedomPop. Please refund the full amount for both phone numbers: 1. [redacted] 2. [redacted] I expect this issue to be resolved by refunding the full amount promptly.

I recently bought a sim card kit to activate on a new unlocked GSM phone. I intended to switch my phone number from my old Freedompop phone, but even after canceling the old service, I was still charged for two months. I am unable to access my Freedompop account to adjust my plan, and my new phone is not allowing me to make calls. I have been charged $41.93 in total for various fees, including those for service I no longer have. I am also facing an upcoming charge of $30.98 due to a plan change that was supposedly made without my consent. To resolve this, I need Freedompop to correct the billing, refund $25.98 for the charged service, ensure my phone functions properly, provide access to my account, and refund all erroneous charges. They are suggesting a $5.99 monthly fee to speak with customer service, which I find unacceptable given the situation.

Hello, my name is Derek J. and I use a FreedomPop Netgear Zing mobile hotspot paying $13.97 a month for 500MB with data rollover. I had 4GB of unused data which I lost due to a one-day delay in my credit card payment. I wasn't aware of the technical issue, as there were sufficient funds in my account. After updating my credit card information and successfully making the payment, I lost all my rollover data. I would like to have my 4GB of data reinstated since I paid the overdue amount on time and reactivated my account promptly after it was briefly suspended. Thank you for your assistance!

Hello, I hope you are doing well. I believed my issue had been resolved with FreedomPop, but unfortunately, it has not. Despite having canceled my account, FreedomPop continues to charge my credit card. When I tried to update my credit card details two days ago, I encountered an error message. Despite making three attempts, I received an error message each time. Upon checking my bank account, I noticed three separate charges made using the credit card information that generated the error. This was resolved the following day. However, when I checked my bank account this morning, I found two separate charges of $49.09 each from FreedomPop. I am puzzled as to why these charges are occurring when my account is no longer active. I tried calling them twice today, but both calls were disconnected before I could speak to an agent. I am seeking reimbursement to my bank account and request that FreedomPop removes my credit card information from their database. I am frustrated with this situation and would appreciate your assistance in resolving this matter promptly. Thank you for your help.

I have encountered issues with my accounts after returning from a trip. My email account associated with [redacted] has been compromised. I have been attempting to contact your customer service, but have faced difficulties reaching you by phone. I had signed up for a yearly fee account at $80.98 and made a one-time payment of $29 for improved call quality. However, I have noticed recurring charges of $41.97 since November 6th. Due to the hacking incident, I am unable to access my account. I kindly request a refund of all charges totaling $41.97 since November 6th, [redacted] to be issued back to my credit card. If I do not receive a prompt response, I will escalate the matter to my credit card company's fraud department. Your assistance in resolving this matter swiftly will be greatly appreciated. Thank you, M.J. ([redacted])

My phone completely died. I tried to transfer my number to a new phone from Unrealmobile, but it didn't work. When I attempted to access my Freedompop account, it showed an old phone linked to my current number, even though that phone, the Evo, didn't use this number. The old phone associated with my number is a Galaxy 4 that is no longer in use. Unfortunately, I can't log in to cancel the service. The old phone's number is [redacted], the email is [redacted], and the landline on my account is [redacted]. Please cancel the service for the Galaxy 4 with the number [redacted].

On April 30, my account got suspended due to a billing issue, and on May 6, I attempted to cancel it without success. I put in a request to cancel the account and get my remaining $20 top-up credit reimbursed to my credit card. I was notified that top-up credit refunds are not given by Freedompop. My account is up to date, and as I had over 500MB of unused data on April 30 when it was suspended, I am hoping for a prompt refund of my remaining top-up credit. Just now, I managed to successfully cancel my account to avoid unnecessary charges on my credit card.

I misplaced the mobile hotspot in my home many months ago and haven't used it since. To my surprise, FreedomPop charged me for a service fee. I also noticed a charge on March 14th through my PayPal account, which I'm not aware of. I would like to request a refund for the charges on March 14th and May 8th, and I'm trying to track down who might be using the hotspot so I can stop the service. Unfortunately, I can't recall the hotspot number or login information. The account was under the name Ricky C Green, email: rickycgreen70@[redacted], and the PayPal card number ended in [redacted]. I appreciate any assistance in resolving this issue and finding out who may be using the hotspot. Thank you for your help. - Ricky C Green

I recently bought a FreedomPop - 12-Month Prepaid Plan LTE 3-in-1 SIM Card Kit from Best Buy and a Samsung Galaxy J2 Core [redacted] Factory Unlocked 4G LTE Android Phone from Amazon. The phone came with a warning stating it's not compatible with Verizon, Sprint, or any other CDMA provider. However, I thought FreedomPop operates on the Sprint Network. Can I use the SIM from the kit with this phone on a FreedomPop plan?

Hello FreedomPop, I recently noticed a charge of $20 on my credit card, which was unauthorized. I prefer to only use your service based on my enrolled plan without any additional charges. Kindly refund the $20 back to my credit card as soon as possible. I understand if there is an interruption in service due to insufficient funds left in my account. Thank you. Best regards, Liangjen F.

I am a FreedomPop phone user and I am experiencing an issue with my service despite having made a payment in March. I am unsure why my phone is not working when the payment was deducted from my account. I am confused as to why they are requesting updated billing information if they were already paid. I really need to be able to use the phone that I have paid for. Additionally, I would like to change the phone number, which was supposed to be changed initially but for some reason it was not done. I have some concerns and would appreciate speaking to a representative. Thank you, Leilani Sohoski.