FreedomPop Customer Service Issues

My contact information is as follows: James Jones Jr. [redacted] Golden Gate Drive Largo, Florida [redacted] My old addresses are: [redacted] Carriage Drive Orlando, FL [redacted] OR [redacted] Ulmerton Rd. Lot #75 Largo, FL [redacted] I have three accounts with you: 1) iPhone 4s under email: [redacted] for phone number [redacted]. 2) Account Freedom Spot - Photon Platinum under email: [redacted] 3) Account under email: [redacted] I need to cancel the Photon Platinum account under [redacted] Also, I was billed for five charges on 11/20/18: 1) $8.98 2) $6.48 3) $1.00 4) $0.01 5) $0.01 I need clarification on the charges for the [redacted] account. I am unable to access this account to understand the charges. Please contact me at [redacted] as this matter is too complicated for email resolution. Thank you, James Jones Jr.

I contacted FreedomPop last December and was advised by a sales agent to upgrade to a better equipment, which I did. I was told the new equipment would connect to my computer easily without special instructions. However, I am having trouble installing it and cannot find anyone to assist me over the phone. I also cannot access online help as I forgot my password. I have the device but cannot use it and find the service unsatisfactory for American customers. I expect better customer service and am considering returning the device for a refund if I cannot get help from a live agent with proper instructions to set it up. My email is [redacted] and my phone number is [redacted].

I want to report an unauthorized purchase that was made on my credit card ending in [redacted] for $34.98. This transaction caused a $15.00 overdraft fee. I kindly request the immediate refund of the money to my credit card. Additionally, I am seeking the shipping address of the individual who made the unauthorized purchase so I can involve the State Police and local County Sheriff. My address is [redacted] Fawn Ridge Drive, Oakland, Oregon [redacted]. If the address had been verified properly, this incident could have been prevented. Failure to return the money promptly will result in me contacting the FBI. I have also informed my credit card company about this unauthorized transaction. You can contact me via email at [redacted]. Thank you, Diana Crump.

I do not have an account with FreedomPop. I was charged $77.64 on February 21, [redacted], and another $32.98 on February 22, [redacted]. I have never had an account with FreedomPop. There was a $0.01 charge on my account on February 15, but I didn't worry about it since it was just a penny. The money is being taken from my boyfriend's bank account without permission. If $[redacted].62 is not returned to the account within 3 days, not business days, I will pursue legal action. I don't understand why money is being taken when I don't even have the service, which is supposed to be free. This unauthorized charge is causing a problem as I have bills to pay. I demand a prompt resolution to this issue.

I was not informed that calls and texts would cease when nearing the data cap. After being offered an additional 500mb by providing billing details, I complied, only to be charged $20 immediately and have my account deactivated right away. It would have been helpful to know beforehand that even calls and texts would be affected by depleting data. I am seeking a refund for the three lines prepaid for a year and the $20 charge. As of now, I have already spent over $[redacted] for merely two days of service.

Tuve un servicio de internet con su compañía en el pasado. Al revisar mi cuenta bancaria, noté que han estado cobrándome 0,01 centavos durante más de un año por algo desconocido; no me preocupé antes por lo bajo del monto. Sin embargo, recientemente, he visto que me han cobrado 16.98 el 3 de enero, 5.99 el 4 de febrero y 8.98 el 2 de marzo. A pesar de no haber revisado detalladamente el año pasado, esto suma más de 30 dólares. He intentado comunicarme con el servicio al cliente y técnico sin éxito, solo recibo respuestas automáticas. Creo que deberían enviarme facturas por correo en lugar de hacer los cargos directamente a mi cuenta; considero que es abuso por parte de su empresa. Solicito que me reembolsen mi dinero, expliquen los cargos y cancelen cualquier servicio que tenga con ustedes. Agradezco una pronta solución a este problema que ha estado ocurriendo durante mucho tiempo y ha ido en aumento.

I have the basic free plan with a monthly service charge of $7.99. Lately, my bill has been increasing each month, almost reaching the cost of the unlimited plan. I comprehend the additional charges like taxes and fees, but I am perplexed as to why my bill continues to rise consistently. For a few years, I only paid $7.99, but recently, it has been steadily increasing, which is becoming unreasonable. I need this escalation to cease. I prefer to only pay for the plan I initially subscribed to.

On February 9, I placed an order with FreedomPop for a phone for my son. It has now been a month, and the phone has not been shipped, with no updates on its status. Could you please provide me with an update on when the phone will be shipped? My email address is [redacted] Here are the details needed to locate our order: - Son's phone number: **Redacted** - Order number: [redacted]69 - Total payment: $67.97 (inclusive of taxes and fees) - Initial service cost: $5.99 - Device: Samsung Galaxy SIII ($64.99)

Some time ago, I was mistakenly double billed and received two Sim cards. It seems like others have faced this issue too. Despite providing PayPal with two unique purchase numbers, they claimed it wasn't a duplicate due to identical timestamps. Freedompop mentioned it was automated, leaving me frustrated. For over a year, I've been juggling two accounts with different numbers and poor service in my area. Missing calls and getting randomly disconnected while calling out has been a significant hassle. Ideally, I wanted to merge the accounts to upgrade my plan, but that wasn't feasible. Eventually, I lost one Sim card. Initially, I thought I'd have to pay for customer support, so I turned to a forum for assistance. However, the process is sluggish, and after a week of back-and-forth, I ended up with two inactive Sims and a third account with my credits. I really just want all my money on one sim card, one plan, and one number, or a full refund.

Hello everyone, I have a question about using my FreedomPop SIM card with an Apple iPhone 6s or 6s+. I am considering purchasing a pre-owned iPhone as I have not been successful in buying a phone from FreedomPop directly. I need a phone that can work well in fringe areas, particularly in rural Michigan. My previous phone, a Samsung flip with PagePlus, was reliable in these areas, but unfortunately I let the service expire and now I can't find a local store to renew it. I tried a ZTE flip phone from a store with PagePlus, but it only gets two bars in my home in Sterling Heights, MI, and doesn't provide a good signal to my landline. Therefore, I am looking for a phone that can operate effectively in fringe regions. Thank you, Jim

I have been on automatic monthly billing for two FreedomPop phones to the same credit card for years. However, last month in February [redacted], only one phone was charged, and the other phone was deactivated, prompting me to update my billing information. The charge for the second phone went through without any issues, indicating the billing information was up to date. When I tried to update the information, I encountered website errors preventing me from doing so. Despite having the free plan, the website kept prompting me to choose a plan, only to later claim there were no plans available. I submitted a ticket that was ignored, and I have been struggling for two months to resolve this billing error.

I requested to port out my number from FreedomPop to Sprint 10 days ago. Sprint informed me that my number had a hold from FreedomPop. I discovered that I needed to pay $5.99 per month just to contact customer support, so I paid the fee a week ago. Despite calling them over twenty times, I have been unable to reach anyone. When attempting to submit a ticket, I was prompted to upgrade to premium service, which I already did a week ago. I emailed them four days ago to adjust my account subscription for support ticket submission and have yet to receive a response. All I want is to port out my number, for which I paid for premium service, but nothing has progressed. The lack of customer service is truly disappointing. I advise against using FreedomPop and suggest exploring other affordable carriers.

I recently bought a new SIM card with an annual subscription from Amazon. I attempted to activate it online, and it seems activated, but I cannot make calls from my iPhone, whether connected to Wi-Fi or not. I have configured the APN and downloaded the FreedomPop app. Despite registering with a new email and credit card details, the issue persists. I contacted the activation hotline, and the representative advised logging into the website. I am extremely frustrated with this situation and need immediate assistance to resolve the activation problem.

Hi there! I am a loyal customer facing an issue. I lent my phone to a family member, cancelled my Comcast service, and now have no internet except on my cell phone. When I called yesterday, 4/4/19, I made no progress. My phone is lost, and I need to change or temporarily suspend my service which I believe you are still charging me for. I desperately need assistance. The only way to reach me is through my cell phone at [redacted] or [redacted] I tried explaining my situation but was redirected to the automated service. I am hoping to speak with a real person who can help me. I haven't used your company's phone in a while, so I forgot my username and password, but the person I spoke to yesterday located my information using my old internet service and house phone number. I am eagerly waiting to hear from one of your representatives. Additionally, I am interested in upgrading my phone through your company. Thank you, Yvonne Walton.

I canceled my FreedomPop service last year because I noticed recurring monthly charges of $29.99 on the free [redacted]-minute plan, which I rarely used due to my daily commute. Initially, I disregarded the charges, but after continuous billing, I decided to cancel my service. However, over a year later, I am once again being charged. Despite thinking I had ended my association with them, the charges have resurfaced, which is frustrating. I plan to lodge a complaint with the Better Business Bureau if this issue is not promptly resolved. It is disheartening to see that many others have faced similar problems with FreedomPop, as I am currently experiencing. Had I known about these recurring billing issues, I would have never signed up with FreedomPop in the first place.

I recently ordered two SIM cards simultaneously, but they were delivered separately with a week's gap. My plan was to test the free service and then upgrade to an unlimited plan. However, I encountered challenges with the process and decided to cancel. After canceling, I received an email inquiring about the reason for my cancellation, to which I responded explaining my difficulties. Surprisingly, I noticed three unauthorized transactions on my bank account: two for $20 each and one for $3.99. I realize there was a total of four transactions, one of which was later reversed. Despite my explanation and assumption that my issue would be addressed through the ongoing dialogue, no resolution has been provided. I reiterated my concerns via email, emphasizing the need for a refund of the charges. Your website advertises a 14-day money-back guarantee, which I'm now seeking to exercise. The incorrect charges should never have been processed, and I am disappointed with the inconvenience caused. I expressed my dissatisfaction in advance, predicting FreePhone's actions before they occurred and requesting that any pending transactions be rectified. I expect written communication and direct human assistance to manage this matter promptly. In the absence of a satisfactory response, I may escalate the concern to the Federal Trade Commission and file a claim. My faith in online transactions has been shaken, especially since I considered FreePhone to be a reputable service provider. Regrettably, past experiences have prepared me to take appropriate action in such situations.

I recently discovered that my dormant account was reactivated without my authorization, and two charges were made to my card - $19.98 for one month and $22.98 for the second month. I am baffled at how an inactive account could incur charges, especially leading to increased fees in the second month. This feels fraudulent. I have escalated this with my bank and am considering legal action. The account was inactive for a considerable time, as confirmed by your own recording when I last contacted your customer service. I am perplexed as to how my account was suddenly reactivated without my knowledge and consent. I distanced myself from your company years ago due to such unethical practices, and I deeply regret recommending your service to others. These deceitful billing practices, including bait-and-switch and unauthorized charges, were not isolated incidents. I insist on a prompt resolution. Unfortunately, I am unable to provide my account details as I no longer have an active account with your company. Kindly reach out to me at [redacted] or via email at noneya.com to address this matter urgently. -Sandra S.

About five months ago, I responded to FreedomPop and received a piece of hardware with no instructions. Despite numerous attempts, I couldn't get online as the password was never sent to me. After discovering I've been billed $42.97 monthly for an unused service, I tried unsuccessfully to cancel. Both phone numbers I have redirect me to the website, which won't allow me to log in. Instead of reaching a representative, I keep receiving a code that never arrives. This is an urgent plea to cancel my account, as I cannot resolve this issue online. If I don't hear back, I may have to instruct my credit card company to stop payments. I'd prefer to avoid this and would appreciate assistance from FreedomPop.

Hello, After conducting extensive research, I sought the best backup phone option for myself. My primary objective was to have supplementary internet access once my cell service data was depleted. Additionally, I needed a reliable means to reach my daily medical appointments, ensuring I didn't miss out on crucial medical transportation. However, the sim card I ordered took an extended period to arrive, delaying my plans to pair it with an old phone for use with Freedompop. To my surprise, I discovered an unexpected charge of nearly [redacted] dollars, significantly impacting my budget and thwarting my intentions for the month. I believe I may have made an error during the signup process, possibly by inadvertently selecting a paid feature. This charge has left me puzzled as I had not anticipated such a fee before even using the sim card. Therefore, I kindly request a refund of the charged amount and the opportunity to set up my account preferences and select a suitable phone for the sim card. I am determined to proceed with using Freedompop as my backup phone service. Thank you for your prompt attention to this matter. Best regards, Susan C.

Hello, I recently applied for a FreedomPop phone number, +1 [redacted], for my new Samsung Galaxy S8. After completing the necessary registration steps, I encountered an issue when trying to register the number on WhatsApp as it showed up as "invalid." Therefore, I changed my number to +1 [redacted] through the FreedomPop messaging app for $4.99. However, I faced the same problem on WhatsApp, and despite seeking assistance from WhatsApp support, the issue remained unresolved. Today, I changed my number once again to +1 [redacted], incurring an additional cost of $4.99 using the FreedomPop messaging app. Nevertheless, I encountered the same issue on WhatsApp. I rely on WhatsApp to stay connected with my family and friends, so I am extremely frustrated. I am reaching out for assistance in resolving this matter and kindly request for the new number +1 [redacted] to be allocated to me exclusively. Thank you.