FreedomPop Customer Service Issues

I am requesting a refund of $37.97. The amount was not disclosed, and I believe it should be returned. I encountered issues with your customer service agents who were unhelpful and disconnected the call. Please reconsider issuing the refund promptly to avoid any legal action. Thank you.

I was able to contact FreedomPop, and they replied saying they didn't notice any unusual data usage and won't refund my data. They suggested that perhaps an app using data for downloads may have consumed it all. I find this hard to believe because my phone was turned off and charging at the time. Plus, I had removed all apps except for the necessary ones to operate my phone and FreedomPop. It's frustrating that they're trying to pass this off as normal. I'm still waiting for their response and I am determined to pursue this matter further. It's disappointing to have all my data disappear right after my bill was paid through autopay.

I recently switched from the free trial premium hotspot plan to the basic plan, but I noticed that despite showing the correct plan on the billing page, I was still being charged $10.41. The following day, my plan was unexpectedly switched back to the premium plan without any notification. Unable to speak with a customer service representative, I decided to cancel my account for security reasons. Though the website indicated I had no active subscription, shortly after, I was charged $39.98 and my account was reverted to the premium plan. Additionally, I've been experiencing issues with the email service repeatedly asking for login information post-submission. Is this a problem with the website's functionality?

Subject: Billing Issue and Suspension Request I previously requested the cancellation of an unused number, which has not been actioned. Subsequently, I have been charged four times in the past week, totaling $[redacted], despite no usage on my end. The service quality of the SIM card I did use was poor. I request a refund for all erroneous charges made to my account immediately, including the cancellation of the unused SIM card. Furthermore, I have experienced difficulties with your payment system drawing funds from my account without authorization, leading to overcharges and poor service provision. I expect prompt resolution to this matter, including refunds and cancellation of unnecessary charges. Your urgent attention to this matter is appreciated. Thank you for your cooperation. Sincerely, P.

I am Charissa H. I have never been a customer of FreedomPop and did not sign up for their service. My American Express card ending in [redacted] was charged $32.98 on November 14th for this service that I never authorized. I have been with my current carrier for over 15 years and have no need for FreedomPop. I am requesting an explanation for these unauthorized charges and an immediate refund. I do not own a device from FreedomPop, nor have I ever used their services. I am taking steps to address this issue, including filing a complaint with the Better Business Bureau and my bank. I have attempted to contact a representative, but each time I am hung up on, further fueling my belief that this is a scam. I insist on seeing proof of my alleged sign-up for FreedomPop.

My phone was suspended due to exceeding data usage. The issue appears linked to the Freedompop Messages app, as after sending a 2 MB picture at 1:34 pm, my data balance rapidly depleted, despite having about [redacted] MB remaining. I reached out to tech support via email but have yet to receive an explanation or resolution for the sudden data loss. This problem occurred in the third month, as the app had been functioning normally for the previous two months. I am seeking assistance to identify and rectify the data drain issue to restore my remaining data for this month. Sincerely, Andy

I have not utilized any services from Freedompop since the free trial several months ago. However, I recently discovered a charge of $[redacted].88 on my account. This unexpected bill is causing me financial strain, and I am eager to resolve this issue promptly. I would appreciate the opportunity to discuss this matter with a representative if feasible, or alternatively, I am open to receiving an email response from Freedompop. A refund would greatly alleviate the stress this situation has caused me. If a refund is not an option, I kindly request the immediate cancellation of all services and accounts associated with Freedompop. I desire to completely disengage from any connections with Freedompop and avoid any future charges. Your prompt attention to this matter is sincerely appreciated.

I purchased a SIM kit online for my mom, but despite it never being activated or used, I have been charged $98.88. I was under the impression that there was a 14-day free trial period. I would like a refund for all charges, cancellation of any services, and also $35 for the overdraft fee on my bank account. There has been no activation or usage on our end, and I find this situation outrageous. It is frustrating that there is no option to speak with a customer service representative over the phone.

I am frustrated that I am unable to contact anyone for support. Despite receiving a notification that I have exhausted my data limit for the current period, the website displays no data usage information. Additionally, there is no mention of the specific period in question or the forthcoming billing cycle. The stated upcoming payment due in January amount of $[redacted].65 does not align with the plan I originally selected. As a result, I am unable to utilize the service for navigation purposes. I have raised a support ticket, but have not received any confirmation or acknowledgment of its receipt. This lack of communication is disappointing, especially considering this is the second time I have encountered such an issue with no response to my initial query.

I have contacted two different phone numbers and received the same information regarding a "status code of [redacted]". I am unsure if the issue lies with the phone service or the hotspot device. My Netgear hotspot has not been functioning properly despite following the provided instructions. When trying to connect through "attunite", it indicates that we are not connected. There are three areas with connect buttons, but none of them seem to work, including the section displaying connection details showing 85% usage and number of connected devices. This issue is preventing us from accessing the internet, which we urgently need for various tasks. Could you please assist me in determining if this "status code [redacted]" is related to the Netgear product or the phone? Your prompt attention to this matter would be greatly appreciated to resolve the lack of internet service we are paying for but not receiving.

Subject: Account Cancellation Request To STS Media, Inc. dba FreedomPop, I am requesting the cancellation of my account effective immediately. I have not used this service and it did not meet my expectations for streaming movies and online shopping as advertised. I have been content with my cable provider and do not wish to continue paying for unused services. Despite my attempts to cancel through the website, I encountered pop-ups preventing me from doing so. Thus, I am contacting you in writing to terminate my account. I do not wish to receive any further offers or incur additional charges to my credit account for any services. I have attached the receipt from my creditor for a payment made to your firm as the only account information available to me. Thank you for your prompt attention to this matter. Sincerely, M.M. [redacted]

I am facing an issue with a recurring charge on my Discover card ending in ...[redacted] from FREEDOMPOP [redacted] CA [redacted]4POP. The charge was for $6.98 on Nov. 29, [redacted]. I am uncertain which device this payment pertains to. I am currently paying for two phones with my MasterCard ending in ...[redacted] (#[redacted] and #[redacted]) and have an inactive WiFi hot spot device. I believe all other devices should have been deactivated and need assistance identifying and deactivating the source of this charge. I am also seeking information on possible refunds for past payments. Looking forward to your prompt response. Thank you. Steve Wright (P.S. Bobby R. Wright's account is also active and paid for using my MasterCard).

I would like to cancel my account. I have been struggling to get assistance over the phone and have not been able to speak with a real person at FreedomPop. Every number I call directs me to support.freedompop.com, which is not helpful. This has been a frustrating experience, and I believe the BBB should be informed. It shouldn't be this hard to reach a representative to cancel my account, especially when money is regularly deducted from my account. The phone number associated with the account is [redacted], purchased for my son, Edgar C. You can reach me at my email, [redacted], or my landline, [redacted]. I am eager to resolve this issue as soon as possible. Gloria C.

I am inquiring if the complimentary service offered by Freedompop is classified as a government lifeline service. I recently qualified for a lifeline service with another provider that has more benefits, and I want to ensure I can receive both services without any issues. The phone I intended to use with Freedompop is a TracFone that I have not activated yet, and I have not selected the free plan online. I am concerned about potential charges for not canceling my account, but I am unable to reach anyone on their website for clarification. I obtained an account using an old Freedompop sim card that I previously used in one of my phones. Can you confirm if it is permissible to delay activation for about a week until I start receiving the other lifeline minutes, especially if Freedompop's free plan is not considered a government lifeline service? Thank you.

I was mistakenly charged by Freedompop. When I tried to cancel my account after my phone number was ported out, the app/website wouldn't allow it as it kept prompting me to select a new number. I had to wait until the following day to successfully cancel, but by then I had already been charged for another month. I kindly request a refund for this error. I want to highlight that I appreciate Freedompop's services, especially living in a remote area with limited providers. If I don't receive the refund within 7 days, I will have to share my negative experience on various platforms. I truly prefer not to do this as I generally like using Freedompop. While dealing with coverage issues in my area affecting text messaging, I had to make the switch. I hope to receive the refund promptly. Thank you.

I recently got FreedomPop for the internet. It worked fine the first day for a few hours, but then we started experiencing connectivity issues. I was surprised to see a $20 charge on my card, as I believed there wouldn't be any additional charges for 6 months. I canceled the service this morning, but I've been having trouble reaching someone over the phone as it keeps disconnecting. I need assistance with returning the device and getting a refund, as the trial period is supposed to be 14 days, and I've only had it for less than a week. I tried calling during Christmas Eve and Day, but the calls kept getting disconnected. I'm unsure if my cancellation was successful and need help with the return process and refund. Thank you, Lisaann Wildoner

Dear FreedomPop Representative, I am in the process of closing my PayPal account, but I am encountering difficulties because PayPal claims there are pending charges from FreedomPop. Despite closing my FreedomPop accounts, I urgently need to close my PayPal account. Kindly assist in canceling any pending charges from FreedomPop associated with the email logins: [redacted], [redacted], and [redacted] PayPal refuses to let me close my account until these FreedomPop charges are resolved. I have never utilized FreedomPop services and I kindly request no further charges be made to my PayPal account. The ongoing charges from FreedomPop have resulted in over $[redacted] in insufficient funds bank fees. Your prompt help is greatly appreciated. Thank you. J Tay

I filed a dispute with my bank against Freedom Pop due to issues with the cell phone/data service. Despite paying for a year of service, I encountered frequent advertising interruptions while trying to make calls, making it impossible to use my phone in emergencies. Freedom Pop failed to disclose this issue and refused to provide a refund. My credit card company promptly refunded me after recognizing Freedom Pop’s unscrupulous practices. Freedom Pop demanded additional payment to stop the ads, further highlighting their deceptive tactics. The interference with emergency calls caused serious consequences, prompting legal action. I am determined to collaborate with authorities to expose and hold Freedom Pop accountable for their misconduct.

I recently found out my account was closed a few days ago. Whenever I go shopping and return home, I run tests and the phone is successful. However, many times, the sound doesn't work, and I suspect it's a setting issue I'm unaware of. I've tried troubleshooting but couldn't find a solution. Only recently did I discover my account was closed and disabled. I've attempted to resolve this online, but I haven't created an account yet. Any assistance would be greatly appreciated. Initials: P. H. Email: [redacted] Cell: [redacted] Home Phone: [redacted]

My account was closed a few days ago. I'm unable to make calls. After shopping, I noticed issues with my phone. I tested it at home, and it seemed fine. This problem has occurred multiple times. I'm unsure if it's related to settings. I discovered my account is closed and disabled. I tried to resolve this online, but I don't have an account set up. I need help reopening my account and restoring my cell phone's calling functionality.