I requested port out ** days ago my number from freedompop to sprint. Sprint called me...

GetHuman2597454's Technical support issue with FreedomPop from March 2019

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The issue in GetHuman2597454's own words
I requested port out ** days ago my number from freedompop to sprint. Sprint called me and told me that my number has a hold from freedompop. I tried to call them and i find out that i have to pay $*.** per month to even call or email support so i paid it seven days ago. I called them atleast twenty times but i cannot get anybody on the phone. I tried to submit a ticket but it says i have to upgrade to premium service which i already did seven days ago. I emailed them to change my account subscription so i can submit support ticket four days ago and still did not hear anything. Ridiculous !!!! Only thing i want is my number port out. I even paid for premium service to port out my number and still nothing is happening. I am really really unhappy with the customer service. DO NOT use freedom pop service. Use some other low price carriers but stay away from Freedom pop.

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Technical support issue
Reported by GetHuman2597454
Mar 26th, 2019 - 4 years ago
Seen by 26 customers so far
Similar issue to 3153 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN


GetHuman2597454 started working on this issue
Mar 26th, 2019 4:11pm
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Mar 26th, 2019 4:11pm
GetHuman2597454 indicated the issue is not fixed yet.
Mar 26th, 2019 4:13pm