Before contacting them, items GetHuman-johnrsal may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman-johnrsal's own words
Fedex supposedly sent the phone to the wrong address. They sent it to **** pasadena ave south **** south pasadena, fl *****, The shipping form clearly states this which was an address I had a couple years ago. I contact them they say it was sent to **** McDonogh Dr Batavia, OH ***** which is where I sent. In order to get a response they are wanting me to pay **.** which is ridiculous at any level. I need them to send me a phone to the address I requested. If this doesn't work I am contacting the A G
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