please cancel my service. received my SIM card but it does not work in my phone therefo...

GetHuman-mscntist's cancelation issue with FreedomPop from April 2018

Help with my FreedomPop issue
please cancel my service. received my SIM card but it does not work in my phone therefore have not set up an account. (too old a model) must get compatible phone to use. what should I do with this SIM card? Return?*Have been trying to call, but can not get through. Please advise.
I trust that FreedomPop will make this right and come up with a resolution that is fair.
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FreedomPop

cancelation issue
Reported by GetHuman-mscntist
Apr 27th, 2018 - 3 mons ago
I have an issue with FreedomPop too
Not resolved
Seen by 11 customers so far
Similar issue to 475 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-mscntist started working on this issue
Apr 27th 6:32pm
GetHuman-mscntist shared this issue with others over email
Apr 27th 6:35pm
GetHuman-mscntist indicated the issue is not fixed yet.
Apr 27th 9:25pm
GetHuman-mscntist indicated the issue is not fixed yet.
Apr 27th 9:37pm
GetHuman-mscntist indicated the issue is not fixed yet.
Apr 27th 9:37pm
GetHuman-mscntist indicated the issue is not fixed yet.
Apr 28th 8:46pm
GetHuman-mscntist indicated the issue is not fixed yet.
Apr 30th 8:07pm
GetHuman-mscntist indicated the issue is not fixed yet.
Apr 30th 8:22pm
GetHuman-mscntist indicated the issue is not fixed yet.
May 1st 8:22pm