I already wrote out everything in detail. Why do I have to do it again? Bought a **** f...

GetHuman-sabbydoo's customer service issue with Ford from November 2018

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The issue in GetHuman-sabbydoo's own words
Get insurance for my car which was never an issue if my pay roll check had come on time ... I already wrote out everything in detail. Why do I have to do it again? Bought a **** fusion from fugate ford,enumclaw,wa. Couldnt drive it off the lot till I purchased insurance. I understand that and because I put down what I had left of my paycheck I couldnt get insurance. Asked them to hold my car till the following payday October **th ****,they said they would. On October **th **** my check for some strange reason never did come. I then called fugate Ford to explain the situation I was facing and was treated like I was making up some story*lie and was told to come get the monies I used for my down and that they were putting my already signed contract fusion back on the lot. I tried to tell them that it's my car all they had to do was give me a couple more days to figure out where my check was and get the insurance i needed. They kept harassing me to come get my money back because the gm was harassing them. The car was so important for me because In a couple of months I was going to be getting my one yr old grandson to raise while my only daughter would be incarcerated till October ****. I clearly needed safe and reliable transportation for my grandson. Plus my mother who lives in Marysville,wa * *** hrs from me was dying from stage * bladder cancer. It was so important for me to be able to get to marysville to be with my mother in her last few days. I couldnt without a dependable car. A couple days after my mother passed away and I was not able to get there to be with my family. My heart hurts so bad and I'll have to carry that the rest of my days. All fugate Ford had to do was hold on to my car a few more days. But wouldn't
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I want my **** cobalt blue Ford fusion
I've been a * generation customer
No I started with you to get resolve
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Ford

Customer service issue
Reported by GetHuman-sabbydoo
Nov 29th, 2018 - 9 mons ago
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GetHuman-sabbydoo started working on this issue
Nov 29th, 2018 2:10pm