I booked a ticket last night for my cousin and * minutes after receiving the email, it...

GetHuman-carlahok's customer service issue with Flybe from January 2019

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The issue in GetHuman-carlahok's own words
I booked a ticket last night for my cousin and * minutes after receiving the email, it was gone. Thankfully I had already forwarded it to the passenger. However, I am concerned if something went wrong. Can you please check if the booking is OK? Booking reference number: GH*V*H**Sent from my iPhone**Begin forwarded message:**From: Flybe - Do not reply. *DO*NOT*REPLY@bookings.flybe.com**Date: January **, **** at *:**:** PM GMT***To: ******@***.com**Subject: Flight payment confirmation of your Flybe flight(s)***THANKS FOR BOOKING WITH FLYBE, CATHARINA**Flybe** **Booking reference:*GH*V*H**Hello Catharina,**We look forward to welcoming you on board your Flybe flight to Exeter.**We encourage all passengers to check in online prior to departure. Online check-in opens ** hours before your flight however we will send you a reminder closer to the time.**Your Cabin Baggage Allowance**All Flybe customers travelling on Flybe, Stobart Air, Blue Islands and Eastern Airways operated services are entitled to carry:*** One standard cabin bag measuring no more than ** x ** x **cm including wheels and handles.** One small personal item such as a handbag or laptop bag*briefcase that can fit under the seat in front of you.**The combined weight of your cabin baggage and smaller personal item must not exceed **KG. **Please note: For safety reasons, all cabin baggage must comply with our cabin baggage sizing policy in order to be stowed safely and securely. Your cabin bag will be subject to compliance checks. If your cabin bag is too big, you will not be able to take it into the aircraft cabin. Your bag will be transferred to the aircraft hold and a £** charge payable by card will be applied. Full details of the Flybe cabin baggage policy can be viewed here.**Avios**Don’t forget you can collect Avios with Flybe and save money on bookings with Part Pay with Avios – click here to join or add this booking against your existing Avios Travel Rewards Programme account.** * **Flight Payment Confirmation** *Date*Flight No*Route*Depart*Arrive*Fri ** May *****BE*****Amsterdam to Exeter***:*****:***Operated by Flybe *Get More* *Thu ** Jun *****BE*****Exeter to Amsterdam***:*****:***Operated by Flybe *Get More* * *Mrs Alice Van der Klaauw*Flight *From *To *Seat *Baggage *Advance Passenger Information (API) *Checked In *Change itinerary*BE**** *AMS *EXT **B *Reselect ***Kg *Add*Add*Check In*Change flight*BE**** *EXT *AMS **B *Reselect ***Kg *Add*Check In*Change flight*TRANSACTION AMOUNT INCLUDING ALL TAXES AND CHARGES: EUR ***.***Paid using PayPal.*Flybe UK VAT Registration Number is GB *** **** **** * *New Flybe On-Board Menu* * ****Our new flexible Get More ticket allows you to change your flight to an earlier or later flight that same day at no extra cost*. Find out more at here!** * ** * ** * ** * ** * *IMPORTANT INFORMATION* * **Photographic identification required**Either: valid passport, photo driving licence, citizen card or other acceptable form of ID. For all international flights valid passports are required.*Rules**No refunds apply. Name changes permitted on completely unused tickets at EUR **.** per passenger, per single flight sector plus any difference in points. Changes may be made up to * hours before scheduled departure time. Just Fly Tickets - Name changes permitted on completely unused tickets at EUR **.** per passenger, per single flight sector plus any difference in fare. Flight*route changes permitted at EUR **.** per passenger, per single flight sector plus any difference in fare. No refunds will be given if the fare for the new flights is lower. Get More Tickets - Flight*route changes permitted and no change fee is payable where passengers have purchased a Get More ticket, but any difference in fare will still apply where the change falls outside 'On the day flexibility'. No refunds will be given if the fare for the new flight is lower On the day flexibility for Get More Tickets only- Flight only changes may be made on the day of the departure free of charge, subject to seat availability and the same origin and destination airports. To catch an earlier flight, passengers should arrive at the airport in time to check-in for the earlier flight and report to the ticket desk. To catch a later flight, passengers are required to call the Flybe Contact Centre a minimum of an hour before the departure of their original flight booked for the booking to be changed Route changes on the day of departure are still subject to a charge.**Full Terms & Conditions**Important: Passengers who will not be attending a Flybe flight are urged to contact our customer call centre to inform us.**Tickets and Check-in instructions**You will be travelling on an e-ticket (electronic ticket). We highly recommend you check-in online* if you do so, you must print your boarding pass and bring it with you to the airport. **Outbound: Terminal * Flybe. * Passengers must check-in a minimum of * hour before scheduled departure. *Return Flybe. * Passengers must check-in a minimum of * hour before scheduled departure. *No refunds shall be granted for late check-in or failure to present at the gate in time for boarding.*Baggage allowance and restrictions**Flybe will be unable to carry any bag in the cabin which is too big to fit in our baggage sizer. If your bag is bigger than ** x ** x **cm or heavier than **kg please go to the Flybe bag drop to check it in. Please note that we may apply an additional charge of £** for any oversized bag checked in at the departure gate.*Please note: when measuring your hand baggage, and where appropriate, please ensure that you include the bag's wheels.*On Flybe operated flights passengers are permitted one additional item of under seat cabin baggage, such as a laptop or handbag. The additional item of cabin baggage must be smaller than the standard item, and stowed under the seat in front of the passenger - the combined weight of both must not exceed **KG. *Your cabin baggage may be subject to random compliance checks.*Each bag carried in the aircraft hold will be charged at the prevailing rate at the time of purchase. Flybe offer a discounted, non-refundable rate for the first bag paid for on flybe.com in advance. Your baggage allowance varies by the size of bag purchased - please see details of our charges for details. No single bag can weigh more than **kg.**No liability will be accepted for fragile items including glass*bottles, perishable items, valuables, jewellery, money, business documents, precious metals, computers, car or house keys and other important items, in the hold baggage.**Dangerous items**Passenger baggage must not contain any articles or substances that may present a danger during transport, including those shown here.**Some exceptions apply.**View full list of dangerous goods or prohibited items**Dangerous goods*Further assistance**IMPORTANT NOTICE! **We wish to ensure that your journey is as pleasurable as possible, so to enable us to assist with your requirements, please download the form below and send to *****@***.com or contact us on *** (*) *** *******. Please ensure you notify our team at least ** hours prior to your travel.**Download special assistance form
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Customer service issue
Reported by GetHuman-carlahok
Jan 14th, 2019 - a mon ago
I have an issue with Flybe too
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GetHuman-carlahok started working on this issue
Jan 14th 4:58am