This is my first time on Fiverr. I'm having problems completing the requirement section...

GetHuman-bigtut's customer service issue with Fiverr from December 2018

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The issue in GetHuman-bigtut's own words
This is my first time on Fiverr. I'm having problems completing the requirement section. My gig is to answer questions about football. I thought my customer would email me their questions, and I would email them back the answers. Simple. I don't understand what "free text", or multiple answers mean in relation to my buyers asking me questions and me sending them my answers. Could you PLEASE HELP ME understand this ? Thank you.
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Customer service issue
Reported by GetHuman-bigtut
Dec 3rd, 2018 - a mon ago
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Seen by 7 customers so far
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Timeline
GetHuman-bigtut started working on this issue
Dec 3rd, 2018 2:46pm