Hello,**I have a Fitbit charge * and my band broke a while back and I contacted your co...

GetHuman-vclarkso's customer service issue with Fitbit from May 2019

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The issue in GetHuman-vclarkso's own words
Hello,**I have a Fitbit charge * and my band broke a while back and I contacted your company in regards to getting a new band. I was under warranty and was sent a new band. Roughly six months after I received my new band it broke again (the same place as the last time) and have not since then replaced my band. I am frustrated and discouraged by Fitbit and it’s products quality. I very much enjoy(ed) my Fitbit and was disheartened that when I went for my first run of the season yesterday I was unable to track my progress and run as I could not wear my Fitbit (due to the broken band). I would very much like to get a new band is there any possibility of getting a replacement for my replacement band so I can wear my Fitbit again? **Thank you and I look forward to hearing from you, **Vanessa Clarkson

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Fitbit

Customer service issue
Reported by GetHuman-vclarkso
May 16th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5644 others
0 customers following this
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GetHuman-vclarkso started working on this issue
May 16th, 2019 1:38pm

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