Fit bit charge **Called last year about the cracked screen. You did absolutely nothing...

GetHuman2890348's customer service issue with Fitbit from May 2019

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The issue in GetHuman2890348's own words
Fit bit charge **Called last year about the cracked screen. You did absolutely nothing except offme me **% off another one. Now just the other day, part of my band broke. I researched a forum and to my surprise I see a lot of people had cracked screens and were given a replacement, why wasn’t I??? I notified you and wasn’t given that choice!!! I’m not happy about that. I need a replacement like you gave all the others fir free!!! This is not fair when I previously contacted you and you could of helped me then . Please advise!
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Fitbit

Customer service issue
Reported by GetHuman2890348
May 9th, 2019 - 2 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 9 customers so far
Similar issue to 5491 others
0 customers following this
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Timeline
GetHuman2890348 started working on this issue
May 9th 1:50am
GetHuman2890348 indicated the issue is not fixed yet.
May 9th 1:51am
GetHuman2890348 indicated the issue is not fixed yet.
May 9th 1:51am
GetHuman2890348 indicated the issue is not fixed yet.
May 9th 1:51am
GetHuman2890348 indicated the issue is not fixed yet.
May 11th 11:30am
GetHuman2890348 indicated the issue is not fixed yet.
May 11th 11:30am
GetHuman2890348 indicated the issue is not fixed yet.
May 11th 11:30am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:39am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:40am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:40am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:40am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:40am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:40am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:40am
GetHuman2890348 indicated the issue is not fixed yet.
May 12th 2:42am
GetHuman2890348 indicated the issue is not fixed yet.
May 14th 3:13am
GetHuman2890348 indicated the issue is not fixed yet.
May 14th 3:13am
GetHuman2890348 indicated the issue is not fixed yet.
May 14th 3:13am
GetHuman2890348 indicated the issue is not fixed yet.
May 14th 4:25pm