I have been a fitbit user for a while now and absolutely live by it. Unfortunately, th...

GetHuman-jillmcni's customer service issue with Fitbit from March 2019

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The issue in GetHuman-jillmcni's own words
I have been a fitbit user for a while now and absolutely live by it. Unfortunately, this past week the part where you plug the charger in to charge the watch, the plastic piece broke off, therefore I can not charge my device or use it. I have tried to replace the piece, but unfortunately the piece can not be replaced. I am so upset as I can not afford to but a new one at this time. Fitbit has always stood by their products and have great customer service, and I am hoping in this case as well, you could do something for me, as I want to continue to live an active life with my Fitbit. Please contact me if you need anything further at******@***.com.*My address is****** Winning Colors Way,*Wesley Chapel, FL, ******I really would appreciate any help in this matter. Thank you so much.

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Fitbit

Customer service issue
Reported by GetHuman-jillmcni
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4388 others
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Timeline

GetHuman-jillmcni started working on this issue
Mar 26th, 2019 7:39pm