I received an email on the **th****** that there was a request for my account email a...

GetHuman-orlaoke's customer service issue with Fitbit from November 2018

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The issue in GetHuman-orlaoke's own words
I received an email on the **th****** that there was a request for my account email address to be changed I notified Fitbit that this was not me immediately and I am still waiting for a response. *Last week after still hearing nothing I went onto your live chat (as the number on your website for support in Ireland is not a valid) number. I spoke with two separate operators one saying that my account was not valid and the other saying the matter was passed on to a person of higher authority. From what I can see you are doing nothing to resolve this matter. **As of today I have been unable to access my Fitbit account for ** days and I’m starting to loose my patience as the purpose of my Fitbit is to track data like sleep and calories burned which I am unable to do.**Can you please look into to the matter ASAP. The email address registered with you is O*****@***.com and the email address that I was notified it was changed to is *****@***.com which is not me.
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Fitbit

Customer service issue
Reported by GetHuman-orlaoke
Nov 30th, 2018 - 6 mons ago
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GetHuman-orlaoke started working on this issue
Nov 30th, 2018 8:28am