Restore faith in customer service

GetHuman1194602's customer service issue with Fitbit from September 2018

Help with my Fitbit issue
The issue in GetHuman1194602's own words
Get tracker repaired or replaced. ... I have s surge. The bracelet is breaking. I called fit bit and chatted with them via chat room. Both representatives told me the same thing ....that the surge is no longer available. It cannot be fixed or replaced. The best they could offer was a discount on a new device. **This is not acceptable. If these trackers were made and sold for a pretty price tag fit bit should be able to repair or replace with another tracker! **If a company stands behind their product they should have better customer service ! **Not impressed with the solutions offered to me at all! Very dissatisfied!
The surge came with a hefty price tag. If you no longer make this model fit bit should still support customers with all devices!
Repair or replace device with equal value.
I have been a customer for at least * years ! I expect better customer service!
Called, and chatted with * different reps!
I have an issue with Fitbit too
How GetHuman1194602 fixed the problem
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Fitbit

Surge
Customer service issue
Reported by GetHuman1194602
Sep 25th, 2018 - 2 mons ago
I have an issue with Fitbit too
Fixed
Seen by 3 customers so far
Similar issue to 1174 others
0 customers following this
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Timeline
GetHuman1194602 started working on this issue
Sep 25th 1:14am
GetHuman1194602 shared this issue with friends on Facebook
Sep 25th 1:14am
GetHuman1194602 indicated the issue is not fixed yet.
Sep 25th 1:22am