I purchased a Versa on the **.*.****. I emailed customer services * days ago as the Ros...

GetHuman-fatcatuk's customer service issue with Fitbit from June 2018

Help with my Fitbit issue
The issue in GetHuman-fatcatuk's own words
I purchased a Versa on the **.*.****. I emailed customer services * days ago as the Rose colour is coming off. I was told this was not covered under the warranty as it is cosmetic. I looked at the terms n conditions and it does not state this is cosmetic. This is the special edition one. As a purchaser of many Fitbits for my family I am disappointed in the customer service as I did not expect to be told there is nothing that can be done. I have asked for contact details for a supervisor but despite emails going back and forth over the last few days this has not been provided as of yet. I have sought legal advice who totally agree this is not cosmetic and nor is it ageing due to the short time I have had it.
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Fitbit

Customer service issue
Reported by GetHuman-fatcatuk
Jun 30th, 2018 - 10 mons ago
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Seen by 9 customers so far
Similar issue to 458 others
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Timeline
GetHuman-fatcatuk started working on this issue
Jun 30th, 2018 4:04am
GetHuman-fatcatuk indicated the issue is not fixed yet.
Jun 30th, 2018 5:05am
GetHuman-fatcatuk indicated the issue is not fixed yet.
Jun 30th, 2018 5:06am
GetHuman-fatcatuk indicated the issue is not fixed yet.
Jul 1st, 2018 5:16am
GetHuman-fatcatuk indicated the issue is not fixed yet.
Jul 1st, 2018 6:11am