My strap has broken on fitbit hr

GetHuman817512's customer service issue with Fitbit from June 2018

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417 similar
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The issue and preferred resolution, in GetHuman817512's own words:
The problem I ran into: My strap has broken on fitbit hr
I trust that Fitbit will make this right and come up with a resolution that is fair.
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Fitbit

Customer service issue
Reported by GetHuman817512
Jun 25th, 2018 - 2 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 4 customers so far
Similar issue to 417 others
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Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman817512 started working on this issue
Jun 25th 9:57am