I have had three fit bits and the scream has cracked. The last one shipped hadn’t ever...

GetHuman646018's Returns issue with Fitbit from May 2018

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Help with my Fitbit issue
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Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman646018's own words
I have had three fit bits and the scream has cracked. The last one shipped hadn’t ever been worn. I spoke with your team members and sent pictures. I was going to mail them back to you. I went to phone your customer service line just rang busy and I can’t get through to anyone. I thought you might have gone out of business. This issue has been going in for so long and I haven’t been Ave to wear it. I would like a replacement one sent ASAP. because this has been going on for to long. I would have to say I was not happy with my last conversation with the people there. They made me take all these pictures of my Fitbits to prove they were all cracked. I feel I have spent way to much time speaking with your reps and getting know where. If you could please have someone send me a postal slip so I can send them back to you. I don’t have a printer. Thank You Janet D Wright. ***-** Ave S.W. Calgary, Alberta Canada T*s *h*. Thank You. ***-***-****

GetHuman646018 did not yet indicate what Fitbit should do to make this right.

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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Returns issue
Reported by GetHuman646018
May 1st, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3579 others
0 customers following this

Timeline

GetHuman646018 started working on this issue
May 1st, 2018 3:22pm
GetHuman646018 shared this issue with others over email
May 1st, 2018 3:22pm

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