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First Citizens Bank Customer FAQ

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What is First Citizens Bank's Phone Number?

The question we are asked most often is about how to talk to First Citizens Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open a new account?

To open a new account with First Citizens Bank, you can visit a branch location, call customer service, or apply online through the...

How do I reset my online banking password?

To reset your online banking password, you can simply click on the "Forgot Password?" link on the login page. You will then be prompted...
Ask any question you have about First Citizens Bank customer service, get an answer now.
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Account Management

How do I open a new account?

To open a new account with First Citizens Bank, you can visit a branch location, call customer service, or apply online through the...
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How do I reset my online banking password?

To reset your online banking password, you can simply click on the "Forgot Password?" link on the login page. You will then be prompted...
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How do I report a lost or stolen debit card?

If your debit card is lost or stolen, it is important to report it to us immediately to protect your account. You can do this by contacting...
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Account Types

What are the different types of accounts offered by First Citizens Bank?

First Citizens Bank offers a range of different types of accounts to meet the diverse needs of its customers. These account options...
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Minimum Balance

What is the minimum balance required for a First Citizens Bank account?

The minimum balance required for a First Citizens Bank account depends on the type of account you have. Our Everyday Checking account,...
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Interest Rates

What is the interest rate on savings accounts?

The interest rate on savings accounts at First Citizens Bank varies based on the account type and current market conditions. We offer...
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Funds Transfer

Can I transfer funds between my First Citizens Bank accounts?

Yes, you can transfer funds between your First Citizens Bank accounts. Our online banking platform allows for seamless and secure transfers...
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ATM Fees

What are the fees for using an ATM?

At First Citizens Bank, we strive to provide our customers with convenient and accessible banking experiences. The fees associated...
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Mobile Banking

Does First Citizens Bank offer mobile banking?

Yes, First Citizens Bank offers mobile banking services to its customers. Our mobile banking platform allows you to conveniently and...
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Help me with my First Citizens Bank customer service issue

Ask any question you have about First Citizens Bank customer service. We will do our best to get you answers right away.
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