Time has stopped. The manufacturer of my time piece informed me that I can get a replacement if I get a hold of Fingerhut so I can get time back. Please help

GetHuman-godsbroo's customer service issue with Fingerhut from January 2019

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The issue in GetHuman-godsbroo's own words
Get a replacement ... I bought a Spare key watch collegiate collection, the Georgia Bulldog one. The second hand has fallen completely off and has now wedged itself under the minutes hand, so the watch is stopped. I just got off the phone with the manufacturer, and they informed me that it can be replaced. The lady I talked to said that I just needed to get a hold of Fingerhut and they would be able to process it or something so I could get a new one sent to me.
A watch as expensive as this shouldn't just fall apart after a few months
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Fingerhut

Georgia Bulldog Sparo key watch collegiate collection
Customer service issue
Reported by GetHuman-godsbroo
Jan 15th, 2019 - 9 mons ago
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GetHuman-godsbroo started working on this issue
Jan 15th 7:57pm