What is Fingerhut's return policy for defective items?

Fingerhut's return policy for defective items is designed to provide customers with a hassle-free experience. If you receive a defective product, you can return it within 30 days of delivery for a refund or exchange. To initiate the return process, you need to contact Fingerhut's customer service department and provide details about the defect. They will guide you on the next steps, which may include providing a prepaid return label. Once the product is received, Fingerhut will inspect it to verify the defect and process the refund or exchange accordingly. It's important to note that items returned as defective, but are determined to be in working condition, may be subject to restocking fees. Fingerhut values customer satisfaction and strives to make the return process as transparent and efficient as possible.