One item in my order is defective another is the wrong product. I want to exchange them...

GetHuman-amzucca's customer service issue with Fingerhut from September 2018

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The issue in GetHuman-amzucca's own words
One item in my order is defective another is the wrong product. I want to exchange them. I'm a new customer this is my first order. Is this what I should expect?
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Fingerhut

Customer service issue
Reported by GetHuman-amzucca
Sep 27th, 2018 - 20d ago
I have an issue with Fingerhut too
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Seen by 2 customers so far
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Timeline
GetHuman-amzucca started working on this issue
Sep 27th 10:29pm