We ordered a filter for our Whirlpool Refrig and there seems to be a problem installing...

GetHuman-badm's customer service issue with FiltersFast.com from October 2018

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The issue in GetHuman-badm's own words
We ordered a filter for our Whirlpool Refrig and there seems to be a problem installing it. The number of the filter is PH***** which is the one we always get but this one seems to be different. Looking at the filter (where it connects) the old one has a clear opening hole to connect into the male end and the new on has a plug, instead of a clear opening to accept the male end. It has a small hole at the bottom of the recessed hole, not a hole through and through into the filter. They both have the same Filter Number on the outside of the container. It will not allow us to lock the filter into place,
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Customer service issue
Reported by GetHuman-badm
Oct 15th, 2018 - 2 mons ago
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GetHuman-badm started working on this issue
Oct 15th 6:39pm