Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
3 mins7
Live Chat at
Customer Service
2 mins5 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Do you offer any discounts or promotions on filter orders?
Yes, frequently offers discounts and promotions on filter orders. We understand the importance of providing quality products at affordable prices. Our website features a "Deals" section where customers can find current promotions and limited-time offers. Additionally, we frequently send out promotional emails to our subscribers, informing them about exclusive discounts and coupon codes. These promotions may include discounts on specific filter brands or deals such as buy one, get one free. We also have a rewards program called "Filter Club" where customers can earn points on their purchases and redeem them for discounts on future orders. By offering various discounts and promotions, we strive to make it easier and more affordable for customers to find and purchase the right filters for their needs.
What payment methods are accepted on
We accept various payment methods on to provide a convenient shopping experience. You can make payments using major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal, a secure online payment service that allows you to make transactions easily. Additionally, offers the option to pay with Amazon Pay, which allows you to use your Amazon account and stored payment methods. This provides a seamless checkout process for our customers. Please note that all payments made on are encrypted and secured to ensure your personal and financial information is protected. Shop worry-free knowing that your preferred payment method is accepted for a hassle-free purchasing experience.
Can I track my order status?
Yes, tracking your order status is easy and convenient at Once your order has been placed and confirmed, you will receive an email with the tracking information. Simply click on the tracking link provided in the email to access real-time updates on your order's whereabouts. Alternatively, you can also visit our website and log in to your account. From there, navigate to the "Order History" section, where you will find the latest information regarding the shipment of your order, including the tracking number. Our website uses advanced tracking systems to ensure that you can easily monitor the progress of your order and estimate its delivery date. If you have any questions or need further assistance, our customer service team is always available to help.
How long does shipping usually take?
At, we strive to deliver your orders promptly and efficiently. The duration of shipping typically varies depending on several factors, including the shipping method chosen during checkout, the destination address, and the availability of the product ordered. We offer various shipping options, such as standard ground shipping, express shipping, and expedited shipping, allowing you to choose the most convenient and timely option based on your needs. Standard ground shipping typically takes between 3-7 business days for delivery, while express and expedited shipping options can expedite the process, taking 1-3 business days or even overnight. However, please note that unforeseen circumstances, such as extreme weather conditions or logistical delays, may impact delivery times. To ensure transparency, we provide tracking information upon shipment so you can easily track the progress of your order until it reaches your doorstep.
What is the return policy for filters purchased on has a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase of filters from our website, you can return them within 30 days of the purchase date. The filters must be unused, unopened, and in their original packaging for a refund. To initiate a return, simply contact our customer service team with your order information, and they will provide you with a return authorization number and instructions. Please note, return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Once we receive and inspect the returned filters, we will issue a refund within 5-7 business days. We strive to make your filter shopping experience enjoyable and risk-free.
What is the recommended frequency for filter replacement?
The recommended frequency for filter replacement varies depending on the type of filter and specific usage conditions. As a general guideline, it is suggested to replace air filters every 90 days for average residential usage. However, homes with pets or allergy sufferers might require more frequent replacements, around every 60 days. For water filters, it is often recommended to change them every six months to maintain optimal filtration and ensure quality drinking water. However, this may vary based on factors such as the household's water quality or filter capacity. It's always advisable to refer to the manufacturer's instructions or consult with a professional to determine the ideal replacement frequency for your specific filter type and conditions of use.
Do you offer air filters for commercial use?
Yes, offers a wide range of air filters for commercial use. We understand the importance of maintaining clean and healthy indoor air quality in commercial settings such as offices, hospitals, schools, and industrial facilities. Our commercial air filter selection includes various types and sizes to accommodate different HVAC systems and meet specific filtration needs. Whether you require high-efficiency filters for removing fine particles, odor control filters, or filters designed to address specific pollutants, our extensive inventory has you covered. Additionally, we prioritize quality and only stock filters from reputable brands known for their reliability and performance. With, you can conveniently and affordably find the right air filters to ensure a clean and fresh atmosphere for your commercial space.
There's more!
Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Recent reasons customers contacted

On July **-** I placed an order for three Ref. water filters (Item * PH*****). The orde...
I ordered * pk of water filters (*PH*****) the order was placed *-**-** it was back ord...
I spoke with a customer service rep in January **** to cancel an upcoming auto delivery...
*" Air Filters Merv **- case of * (**x**x*) -Order * CP-******* (sku: FFM****) was my f...
I have received two filters that don’t fit into a whirlpool water filter spot. I need...
I looked at you site , followed all the instructions to the letter and ordered the Whir...
********I received my order (CP-*******) today for * refrigerator water filters. First...
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Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

Are there any warranties on the filters sold?
What types of filters does sell?
Can I set up an auto-delivery for filter replacements?
Solutions to common issues

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