I recently recieved a pay card for my part-time job at Party City. My managers told me...

GetHuman1392284's customer service issue with Fifth Third Bank from October 2018

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The issue in GetHuman1392284's own words
I recently recieved a pay card for my part-time job at Party City. My managers told me to go to any mastercard bank and (in-person) I can get the money out of my bank. Traveling to my hometown, I called my normal Fifth Third to ask them questions and make sure I was following the exact instructions.*I decided to stop at a closer Fifth Third to pull the money out.*Upon arriving, I admittedly walked in with a glare from the employee at the front desk. She snarled at me as I walked up and said (as qouted) “can I help you or are you lost?”. I explained my situation with the pay card and she declined to assist me in pulling money out. I was desperate, so I asked if she had an atm I could go to. She sent me outside, to the drive thru atm. I explained that my ride dropped me off as he went to get gas next door and asked if she had a different option (as it is illegal to send someone out on foot through a drive-thru). She said “no, sorry. Be careful though, cars drive fast here” (with an incredibly disgusting attitude).*I ended up going and was charged to use the atm (where if she assisted me I would have all the money out of the card and not a single charge- like the Fifth Third Associate I called explained). However, as I was walking out she laughed and said this to the person working with her “no wonder she works at Party City”.*I have never felt more disrespected in my life. She refused to tell me her name, but it’s safe to say that the “security” you are supposed to make card-holders feel was violated.

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Fifth Third Bank

Customer service issue
Reported by GetHuman1392284
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 392 others
0 customers following this

Timeline

GetHuman1392284 started working on this issue
Oct 22nd, 2018 7:07pm

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