THIS IS MY FOURTH ATTEMP FOR THE SAME PROPERTY I LIVE IN NOW.*I HAVE BEEN IN THE PROCES...

GetHuman-msvsu's customer service issue with Federal Housing Administration (FHA) from May 2018

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THIS IS MY FOURTH ATTEMP FOR THE SAME PROPERTY I LIVE IN NOW.*I HAVE BEEN IN THE PROCESS OF A MORTGAGE MODIFICATION WITH CHASE BANK. ON MULTIPLE ATTEMPTS I HAVE DELIVERED EVERY DOCUMENT REQIRED TO PROVE MY INCOME. THEY PROCESS OF GETTING THE DOCUMENTS TO THE UNDERWRITERS HAS BEEN ABUSIVE TO SAY THE LEAST. ALL FINANCIAL STATEMENTS HAS BEEN SUBMITTED. I WAS INFORMED * WEEKS AGO OF THE DOCS BEING SENT TO THE UNDERWRITERS. TODAY I RECEIVED A CALL ASKING FOR THE AWARD LETTER OF MY PENSION FROM FORD MOTOR CO. THIS DOCUMENT WAS REQUESTED BY ME * WEEKS AGO, AND I HAVE NOT YET RECEIVED IT. I DID SEND THE STATEMENT OF THE DEPOSIT WHICH GIVES ALL THE FINANCIAL INFORMATION. THIS ONE DOCUMENT WILL HOLD UP THE PROCESS OF GETTING TO THE UNDERWRITERS AND CAUSE THE OTHER DOCUMENTS TO TIME OUT. THIS IS THE PROCESS THAT CHASE BANK STATES THE FHA HAS IN PLACE. THIS DOCUMENT THE BANK WANTS WAS ISSUED TO ME **YRS AGO AND THE VALUE WE ARE TALKING ABOUT IS $***.**. THIS SHOULD NOT BE A DEAL BREAKER WHEN ALL OTHER FUNDS PROVEN IS IN THE AREA OF $**** - $**** A MONTH. THIS IS THE SAME POINT I ARRIVE AT EACH TIME I ATTEMPT THIS MODIFICATION PROCESS. THIS SEEMS TO BE AN ABUSE OF POWER WITH CHASE HAVING NO ACCOUNTABILITY. THE LAST TIME I DID THIS CHASE SENT AN APOLOGY LETTER AND A CHECK FOR $*** STATING AS AN APOLOGY FOR MY PAPERS BEING MISSHANDLED.
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Federal Housing Administration (FHA)

Customer service issue
Reported by GetHuman-msvsu
May 21st, 2018 - 6 mons ago
I have an issue with Federal Housing Administration (FHA) too
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Seen by 5 customers so far
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GetHuman-msvsu started working on this issue
May 21st 3:21pm
GetHuman-msvsu indicated the issue is not fixed yet.
May 21st 7:56pm