I’ve been making payments every month since I switched to FedLoan and before i switched...

GetHuman-sarahib's customer service issue with FedLoan Servicing from November 2018

10 views
 | 
113 similar
 | 
0 following
Help with my FedLoan Servicing issue
First: share to improve GetHuman-sarahib's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sarahib's next move: talk to FedLoan Servicing when they open.
FedLoan Servicing's call center is closed now. We will send GetHuman-sarahib a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sarahib may need:
Email, Password, Social Security Number, and Payment Information
The issue in GetHuman-sarahib's own words
I’ve been making payments every month since I switched to FedLoan and before i switched. I make total monthly payments (not by paying a certain group.) *Under my loan details it shows that some*most of my loans have * qualifying payments towards them and I am in the Public Service Loan Forgivness program. **I brought up this issue to someone I spoke with when I changed to Auto payments. She said that they should all have the same number of qualifying payments towards them and an audit on my account will be conducted to correct it. I believe she said it was due to the fact that I was making early payments on some groups. *I have not heard anything since. Thank you!
GetHuman-sarahib did not yet indicate what FedLoan Servicing should do to make this right.
I have an issue with FedLoan Servicing too
How GetHuman-sarahib fixed the problem
We are waiting for GetHuman-sarahib to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get FedLoan Servicing's attention and get better help faster. Tap below to get started.
Having FedLoan Servicing issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sarahib fixes it.
This email address isn't valid

FedLoan Servicing

Customer service issue
Reported by GetHuman-sarahib
Nov 28th, 2018 - 9 mons ago
I have an issue with FedLoan Servicing too
Not resolved
Seen by 10 customers so far
Similar issue to 113 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sarahib started working on this issue
Nov 28th, 2018 12:30pm