Every * weeks, I receive a shipment from Chewy.com. On ********* I received my latest...
GetHuman4958541's Delivery Problem issue with FedEx from June 2020
Help with my FedEx issue
The issue in GetHuman4958541's own words
Every * weeks, I receive a shipment from Chewy.com. On ********* I received my latest shipment. The issue I am about to describe occurs with every shipment I receive via FedEx. I have a handicap ramp that leads from my garage apron to my open front porch. Chewy indicates on their delivery instructions to FedEx to leave the shipment on my front porch. As you can see by the attached photos, the shipment was left on my garage apron, exposed to the elements. The photos also clearly show that the boxes are wet from rain. The delivery driver always has a hand-truck, but will not use it. She just throws the packages out. I don't think Chewy nor myself should be held responsible to replace damaged (wet) goods valued at $*** USD. This has been a recurring issue since before early **** when a new FedEx driver was assigned to my route. Attached are photos from ********* and from February **** when I filed my *st complaint with FedEx. Please note in one of the ****** photos that I had even posted a sign on my garage asking for packages to be left on my porch. I had posted the sign after a previous shipment with identical issues. More often than not, the packages are left in front of my garage door, blocking vehicular exit for my wife's car. My wife has MS and cannot physically move these heavy boxes. For your sake, I hope she does not have any type of emergency occur requiring her exit the garage with her vehicle. I fully expect this issue to be resolved once and for all immediately as my next course of action will be legal action against FedEx. If you wish to speak with me, my phone number is (*** )***-****.
GetHuman4958541 did not yet indicate what FedEx should do to make this right.
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How GetHuman4958541 fixed the problem
Finally was able to speak with someone at FedEx.
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