The movie showing was canceled due to technical issues at the theater and they refunded...

GetHuman2032020's customer service issue with Fandango from January 2019

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The issue in GetHuman2032020's own words
The movie showing was canceled due to technical issues at the theater and they refunded all but my fandango fee. I called fandango several times and finally got through to an agent who informed me they’d have to contact the theater to confirm and that I would hear back within ** hours. I never heard back nor have I received a refund. My confirmation number from fandango for my tickets was A**********.
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Fandango

Customer service issue
Reported by GetHuman2032020
Jan 24th, 2019 - 3 mons ago
I have an issue with Fandango too
Not resolved
Seen by 5 customers so far
Similar issue to 1169 others
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Timeline
GetHuman2032020 started working on this issue
Jan 24th 7:09pm