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Fanatics Customer FAQ

Top Answers & How-to Guides

What is Fanatics's Phone Number?

The question we are asked most often is about how to talk to Fanatics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to place an order with Fanatics?

Yes, you don't need an account to place an order with Fanatics, as they offer a guest checkout option. Simply add desired items to...

Do I have to pay for return shipping with Fanatics?

No, Fanatics offers free return shipping on most orders within the United States. If you need to return an item for any reason, such...
Ask any question you have about Fanatics customer service, get an answer now.

Recent Fanatics Customer Questions

how do i return an order I did not like the caps

If you're not satisfied with your purchase from Fanatics, you can return it within 365 days of the purchase for a full refund. Ensure that the item is in its original condition, including tags and labels. You'll need to log into your Fanatics account and go to the returns page. Follow the prompts to process your return. Please note that there may be a shipping fee for your return, unless the return is due to a fault or error on the part of Fanatics. Remember to keep a receipt or proof of your return for future reference. If you've received the item as a gift, the refund will go to the original purchaser.
Asked Mar 17, 2024 9:19 PM

can i make a return of 2 ball caps . they were not what i thought they would be

Yes, Fanatics has a simple return policy. Items including ball caps can be returned up to 365 days after your purchase. The items must be in original condition, and you will need either the original order number or the item number. A return shipping label can be generated from the Fanatics website. A refund will then be issued to your original payment method once the return has been processed. Please be aware, items that have been customized unfortunately cannot be returned unless there is a manufacturer’s defect.
Asked Mar 15, 2024 8:01 PM

Help me with my Fanatics customer service issue

Order Tracking

How Do I Track My Fanatics Order?

If you made your order on Fanatics, you can track it for as long as in the system with these helpful tips.

Can I track my order if I'm an international customer?

Yes, as an international customer, you can track your order with Fanatics. Once your order has been shipped, you will receive a confirmation...

Order Cancellation

How Do I Cancel My Order with Fanatics?

Fanatics allows you to cancel your order in the 'Your Account' section. Follow these helpful tips to cancel your order;

Can I cancel my order if it has already been shipped?

Unfortunately, once your order has been shipped from our warehouse, it cannot be cancelled. Our shipping process is designed for prompt...

Missing Orders

What Do I Do If I'm Missing an Order from Fanatics?

To resolve a missing order issue with Fanatics, visit the Help page on their website, navigate to Order Inquiries, and find the Track...

Refunds

How Do I Get a Refund from Fanatics?

If you are not happy with your order from Fanatics.com, you may return it and request for a refund. with these helpful tips.

Return Policy

What is Fanatics' return policy?

Fanatics has a customer-friendly return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase,...

Do I have to pay for return shipping with Fanatics?

No, Fanatics offers free return shipping on most orders within the United States. If you need to return an item for any reason, such...

Delivery Time

How long will it take to receive my order from Fanatics?

At Fanatics, we strive to deliver your order in a timely manner. The shipping time may vary depending on several factors, including...

Payment Methods

What payment methods does Fanatics accept?

Fanatics accepts various payment methods to ensure convenient and secure transactions for customers. Our online store accepts major...

Promo Codes

Can I use multiple promo codes on a single order with Fanatics?

No, you can only use one promo code per order with Fanatics. Fanatics allows customers to apply one promotional code or coupon during...

International Shipping

Does Fanatics offer international shipping?

Yes, Fanatics offers international shipping to customers outside of the United States. They understand that their fan base extends...

Account Requirement

Do I need an account to place an order with Fanatics?

Yes, you don't need an account to place an order with Fanatics, as they offer a guest checkout option. Simply add desired items to...
We look to the Fanatics issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fanatics issues reported to GetHuman
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