I have been waiting for my refund for over a week after i received an email stating my...

GetHuman-haleyrei's customer service issue with Fanatics.com from January 2019

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The issue in GetHuman-haleyrei's own words
I have been waiting for my refund for over a week after i received an email stating my return item was received. I spoke with Rep that stated it would like ** to ** hours to get a response. First i have never received a call back when i have been told i would. I ordered a jersey that was damaged only to receive a replacement that was damaged as well. Then you guys do not issue *me a refund when i am supposed to receive one. I refuse to wait ** to ** hours to receive a call and want my refund INCLUDING my shipping charge to be started as soon as possible. I have never had so many consistent issues with a company and i want my refund to be issued so i can be done with this company.
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Customer service issue
Reported by GetHuman-haleyrei
Jan 16th, 2019 - a mon ago
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GetHuman-haleyrei started working on this issue
Jan 16th 7:07pm