I ordered four items from fanatics.com. My order number is: **-****-****. Only two ite...

GetHuman-roxiecam's customer service issue with Fanatics.com from December 2018

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The issue in GetHuman-roxiecam's own words
I ordered four items from fanatics.com. My order number is: **-****-****. Only two items arrived but I received an e-mail saying that all four items were delivered. I was missing the Rutgers bracelet and beanie.* *I called customer service and I was told that the bracelet that I ordered was no longer available. I am extremely disappointed as the main reason that I placed the order was for the bracelet. I do not know what happened but the bracelet was available and confirmed and paid for when I placed the order. The customer service representative told me that I would get a refund for the bracelet and beanie and offered no explanation of what happened. She also did not refund the tax and I would like a refund of the bracelet, beanie and the tax on the two items. I have done business with this company in the past but I am very leary to do so in the future.

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Fanatics.com

Customer service issue
Reported by GetHuman-roxiecam
Dec 22nd, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 2527 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress

Timeline

GetHuman-roxiecam started working on this issue
Dec 22nd, 2018 9:41pm
GetHuman-roxiecam indicated the issue is not fixed yet.
Dec 22nd, 2018 9:44pm