I havent been able to even log into my account for several months to pay my bill. It ge...

GetHuman-tlprealm's customer service issue with Family Mobile from August 2018

2 views
 | 
293 similar
 | 
0 following
Help with my Family Mobile issue
First: share to improve GetHuman-tlprealm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tlprealm's next move: call Family Mobile.
The best way to get your problem resolved is to tap the button below to start calling Family Mobile. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-tlprealm may need:
Billing address, Email address, Phone number, Pin/Password on the account, and Account holders name
The issue in GetHuman-tlprealm's own words
I havent been able to even log into my account for several months to pay my bill. It gets an error before i can even get my username and password in. So then I try to use your phone service which will only let me pay for one of the two lines that i have. I have to then TRY to get to your customer service which is almost impossible to get the second line paid. It takes forever for them to even understand what i need and apparently none of them can fix the issue so I can pay both lines at the same time. So many problems with your customer service lately that I think you are wanting us to take our business to another carrier. I would just like to be able to log into my account and pay for both lines at the same time like i used to be able to do
GetHuman-tlprealm did not yet indicate what Family Mobile should do to make this right.
I have an issue with Family Mobile too
How GetHuman-tlprealm fixed the problem
We are waiting for GetHuman-tlprealm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Family Mobile's attention and get better help faster. Tap below to get started.
Having Family Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tlprealm fixes it.
This email address isn't valid

Family Mobile

Customer service issue
Reported by GetHuman-tlprealm
Aug 11th, 2018 - a yr ago
I have an issue with Family Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 293 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-tlprealm started working on this issue
Aug 11th, 2018 12:59pm