I was trying to I'm a old customer I'm trying to get verification codes from my old pho...

GetHuman-meamy's customer service issue with Family Mobile from April 2018

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The issue in GetHuman-meamy's own words
I was trying to I'm a old customer I'm trying to get verification codes from my old phone number ***-***-****, and ran into this problem: I have * step verification on all my accounts the codes are being sent to ***-***-**** which is no longer my number I'm locked out of my accounts for this reason*This was a burden on me because I have * step verification on all my accounts the codes are being sent to ***-***-**** which is no longer my number I'm locked out of my accounts for this reason*To me, a fair resolution would be I'm trying remove my old I'm trying remove my old number ***-***-**** and add my new number because my information is at risk of being exposed if I could receive the verification codes that are being sent to ***-***-**** which is my old phone number I can reach access to my accounts ***-***-**** and add my new number because my information is at risk of being exposed if I could receive the verification codes that are being sent to ***-***-**** which is my old phone number I can reach access to my accounts
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Family Mobile

Customer service issue
Reported by GetHuman-meamy
Apr 28th, 2018 - a yr ago
I have an issue with Family Mobile too
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Seen by 3 customers so far
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Items needed
Billing address
Email address
Phone number
Pin/Password on the account
Account holders name
Timeline
GetHuman-meamy started working on this issue
Apr 28th, 2018 5:20am
GetHuman-meamy indicated the issue is not fixed yet.
Apr 28th, 2018 5:20am
GetHuman-meamy indicated the issue is not fixed yet.
Apr 28th, 2018 5:33am
GetHuman-meamy indicated the issue is not fixed yet.
Apr 28th, 2018 5:34am