Facebook Customer Service Issues

Archive 1708

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1708. It includes a selection of 20 issue(s) reported November 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am reaching out because my Facebook account was disabled unexpectedly, with no prior warning. I have actively used my official Facebook account for over a decade and have always followed the platform's community standards. I do not engage in any illegal or inappropriate activities on my account, however, on October 16, [redacted], I received an email notifying me that my Facebook account was suspended. Simultaneously, my Instagram account was also blocked. Despite my lengthy use of the platform, I did not receive any warnings beforehand. I am hopeful for a positive resolution and kindly ask for assistance in resolving this matter. Should you require additional information, please do not hesitate to reach out. Account Name: H.A. Email: [redacted] Thank you, H.A.
Reported by GetHuman7938643 on Wednesday, November 9, 2022 2:30 PM
My Facebook and Instagram accounts have been disabled, causing a major inconvenience for my businesses. I have been using these platforms for marketing since [redacted] and am a paying customer running ads. Unfortunately, my personal and business access pages have been disabled. I am Lisa Berrios from Events Devoted and Bliss Hypnosis. This has also affected my ability to properly service my client, One Stop Wellness-Dr. Cara Iovino, and promote her event.
Reported by GetHuman7939446 on Wednesday, November 9, 2022 6:45 PM
I shared an erotic fiction story in a Facebook writers' group that frequently posts explicit content. My story contained no nude images, only text. Upon posting, I received a message stating that my post violated Community Standards for spam. I promptly disagreed with this decision, which was confirmed. Unfortunately, since then, no further action has been taken. I attempted to share the same story in two different groups, only to receive the same message both times. As an aspiring writer in the erotic fiction genre, I aim to grow my audience. However, Facebook's actions are hindering my progress.
Reported by GetHuman7939786 on Wednesday, November 9, 2022 9:02 PM
Hello Facebook Community, I am reaching out for assistance as I have been using my Facebook account for the past 2-3 years. However, it displays my nickname instead of my official name as stated on my documents and IDs. This discrepancy is causing issues with confirming my identity. I am quite worried about this situation. I received a recovery code in my email, but after entering it and clicking on the submit button, it only shows a loading symbol. I would appreciate any help you can provide on this matter. Thank you.
Reported by GetHuman-royalper on Wednesday, November 9, 2022 11:27 PM
My account has been disabled for unknown reasons. I am Roger C. Hay, and my email is [redacted] I contacted customer service at [redacted], and they informed me that my account was hacked and being used by someone else. I request that my name and email be removed from your records as I no longer wish to be associated with your services due to this scam incident. If there are any future issues from your organization, I will seek legal advice from my state's attorney general to address this matter formally.
Reported by GetHuman7940110 on Wednesday, November 9, 2022 11:52 PM
When I first set up my Facebook account, I used my phone number instead of an email address. Recently, I changed my phone number and now I can't remember my password. When I try to reset it, I can't receive the code because it's being sent to my old number. Facebook has disabled my account and directs me to the Help Center for assistance. However, the system prompts me to enter my phone number, but since it's the old one, it doesn't recognize my account without an email address. I'm feeling frustrated as I don't have an email associated with this account. I've attempted various solutions but am unable to contact a real person as there isn't a provided phone number for assistance. I just want to speak with someone to reinstate my account, change my phone number and password to avoid this problem in the future.
Reported by GetHuman-autumnry on Thursday, November 10, 2022 12:47 AM
Hello Facebook Team, I am a genuine user of this account, and unfortunately, your security system has mistakenly disabled my personal Facebook account. The reason provided was a violation of Facebook Community Standards. Despite this, I have provided all the necessary identification to prove my legitimacy and request the reopening of my Facebook account. I trust that you will review my appeal promptly and reinstate access to my account. Thank you, Mohamed Abodoma Attachment(s): - IMG_1662[1].JPG - IMG_E1631.JPG - IMG_E1632.JPG Email: [redacted]; [redacted] Serial Number: 2UA24305S
Reported by GetHuman7938336 on Thursday, November 10, 2022 2:28 AM
Dear Sir, My account with the name Niraj Bhardwaj has been disabled by the community. I believe there has been a mistake as I have always followed the rules and guidelines of Facebook. I kindly request you to review my account promptly as it is linked to other essential social media platforms like PUBG Mobile and Instagram. It is crucial for me to have my account reinstated. Please improve the report system and assist in the swift recovery of my Facebook account. Thank you for your attention to this matter. Sincerely, Niraj B. Country: India Date of Birth: 10/12/[redacted]
Reported by GetHuman7940829 on Thursday, November 10, 2022 11:27 AM
Good afternoon, I am writing to kindly request the unblocking of my Instagram account. I am willing to provide any necessary documents and photos to verify my ownership of the account. My profile holds significant personal value to me as it contains numerous posts about my life and experiences that I would hate to lose. Additionally, many of the photos shared are personal, and I can provide the original copies as proof. I assure you that I have always followed the rules and guidelines of Instagram. My profile has created a wonderful community with original content that my subscribers enjoy. They have become like a family to me, and it would mean a lot to me to have the opportunity to continue sharing moments of my life with them. I trust that you will assist me in this matter. My subscribers and I would greatly appreciate your help in restoring access to my profile. Thank you for your attention to this request. Sincerely, Valeriia❤️
Reported by GetHuman7941186 on Thursday, November 10, 2022 2:49 PM
I have repeatedly encountered issues with my Facebook personal page "marilyns.ruben.7?id" being shut down during the [redacted] Election Season whenever I try to express my opinions. It seems like my account is under robotic control, even though I am not malicious. Additionally, my business page "Sonrisa Designs and Handmade Animals" is inundated with unrelated posts, making it challenging for me to utilize it effectively. The business has been registered on U.S. Copyright Records since [redacted]-3 under my name, Marilyn S. Ruben. For further information, please refer to the official website www.copyright.gov. Thank you for your attention to these matters.
Reported by GetHuman-mswr on Friday, November 11, 2022 1:16 AM
Dear Support Team, I am having trouble accessing my Facebook account under the name Subbu Lakshmi for the last few months. The Facebook app on my primary device was uninstalled by mistake due to a lag, and upon reinstallation, I was prompted for a two-factor authentication code that I never received via email or SMS. I attempted to find the code in my account settings as suggested online, but as I only use one device, I couldn't locate it. I have tried resetting my password and even submitted my government-approved ID, specifically my driving license. However, after multiple attempts of uploading and waiting for hours, the process failed each time, and I received a rejection email without specific reasons. I kindly request assistance in recovering access to my account as soon as possible. Thank you, Subbulakshmi
Reported by GetHuman-subbuela on Saturday, November 12, 2022 7:43 AM
On Saturday, October 15th, I had a challenging day due to my disabilities. Typically, I check my email, Facebook, and other accounts three times a day – morning, afternoon, and late evening. However, on that particular day, I only checked in the mid-evening and discovered that my Facebook account had been compromised; the email and password were changed. Despite receiving four notifications from Facebook in my email, it was too late to take action. Unfortunately, there seems to be no way to recover my account as Facebook lacks support in such cases of stolen accounts. How can I regain access to my Facebook profile when there is no assistance provided for hacked accounts?
Reported by GetHuman7945587 on Saturday, November 12, 2022 1:58 PM
A fraudulent email was sent on one of my business accounts, resulting in Facebook providing a recovery code to the hacker who then spammed my account with inappropriate content. Despite my appeal, Facebook disabled my account without confirming the situation with me or allowing me to explain. Now, I have been banned from creating a new account. I am frustrated with the lack of human intervention in this matter and the inability to rectify this situation.
Reported by GetHuman7946406 on Saturday, November 12, 2022 9:01 PM
My Facebook account was hacked, and the hacker changed my email and phone number. I missed the emails from Facebook asking if I approved these changes until a few days ago. When I tried to access my account, it didn't recognize me. The person responsible for the changes is from Jacksonville, Florida. I really need my account back as it contains precious pictures of my late son when he was 23. Please assist me. Thank you, John G.
Reported by GetHuman7946548 on Saturday, November 12, 2022 10:51 PM
I'm having trouble verifying with my phone, what's going on? Please let me do it with my email, I can't even select that option. I have 2 Facebook accounts, one with a verified mobile number. The other has only the email verified, but it's unrealistic to require 2 mobile numbers, is something wrong? I need a different login option right away. Otherwise, I will leave Facebook forever.... The phone number you're trying to verify was recently used for another account. Please try a different number.
Reported by GetHuman7947145 on Sunday, November 13, 2022 10:55 AM
My Facebook account got hacked and then suspended because the hacker posted terrorism-related content. I can't access my account now, and Facebook notified me that it will be deleted. There is no option to appeal or contact FB regarding this matter. I stand to lose 13 years of photos and memories if they delete my account. I've completed the identity verification and followed all of Facebook's instructions, but all I want is for them to return my account to me.
Reported by GetHuman7947261 on Sunday, November 13, 2022 1:14 PM
As a Belgian student, I recently engaged with a Facebook post related to master theses, tagging a friend working on one too, expressing frustration at thesis writing. After my comment, Facebook reviewed my account, and despite my appeal, I was blocked from commenting. I find it puzzling that this minor remark led to restrictions while more severe comments go unchecked. I seek guidance on resolving this issue as I feel confused about the situation.
Reported by GetHuman7947788 on Sunday, November 13, 2022 6:41 PM
I never experienced hacking on my Facebook account. Facebook requested an alternate email for recovery, so I added [redacted], while my login email is [redacted] Despite not changing my primary login email, Facebook sent an email stating that the primary email was changed. After confirming my identity, I received another email with a password code (3fuRd69oXz) to access my account. However, every time I try to log in with this code, I get locked out and prompted to go through the security process repeatedly. It seems like I am being accused of hacking my own page due to the password issue.
Reported by GetHuman-djtommyt on Sunday, November 13, 2022 6:43 PM
I have been unable to access my account since October 21, [redacted]. Initially, I suspected my ex-girlfriend of changing my passwords to spy on my messages. Although I created a new account, it seems that someone is still active on it, likely from notifications sent to my email. Despite following the on-screen instructions to recover my account and changing the password multiple times, the process either freezes or never completes. I have uploaded my ID to verify my identity to Facebook multiple times but have not received any response. I believe I have been targeted by cyber attacks not only on Facebook but on other accounts as well, without any support available. Emailing my ID to Facebook multiple times without any response has left me feeling helpless and worried. I am requesting to speak with a human representative for assistance in regaining access to my account and putting an end to any unauthorized activity.
Reported by GetHuman7950240 on Monday, November 14, 2022 7:31 PM
I had a Facebook account linked to an old email that is no longer accessible. The email associated with the account, [redacted], is from a defunct company, making it impossible for me to retrieve the verification code required to reactivate the account. Although I have the correct email and password for the account, Facebook disabled it due to what they deemed as "unusual activity" when I tried to update it after years of inactivity. I have already created a new account with my current email but would like to regain access to the old account to retrieve important friends and photos. I am willing to undergo ID verification if necessary to prove ownership of the old account. Thank you.
Reported by GetHuman7950552 on Monday, November 14, 2022 9:15 PM

Help me with my Facebook issue

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