Facebook Customer Service Issues

I accidentally changed my birthday on my profile and got locked out of my account. I've created a new Facebook account since then. The email associated with my old account is [redacted], and my name is Bologna Savage, which is just a nickname. My real name is Gage Plourde, but my ID has my real name on it. These changes occurred around September or August of [redacted]. My birthday is 02/27/[redacted]. I hope to regain access to my account before losing all my data. Any assistance would be greatly appreciated.

Dear Facebook Support Team, I am Tika Maya Bhattarai from Bhutan, and I had a Facebook account created with the phone number +[redacted]3 that was hacked. I lost my mobile phone in [redacted] along with the SIM card. The SIM card was registered under my brother's citizenship card, and he was not nearby to retrieve the same number. I now use a different mobile number and ended up losing access to my old Facebook account. Even though someone else is now using the SIM card, they managed to activate my old Facebook account. Despite my efforts to contact this person to retrieve the verification code, they claim ignorance. My old Facebook account has been compromised; the individual has even changed the account's name. Although the account was inactive since [redacted], my husband received a message from it in September [redacted], which I have attached as a screenshot. I kindly request the Facebook team's assistance in recovering my account. Thank you.

I am concerned that my identity has been stolen, as someone across the United States is impersonating me. I want my photos removed from the hacked account. I have tried contacting support, but my other phone was lost and hacked, leading to this issue. They have my ID picture from my old phone when I applied for unemployment last year. I am willing to do a video call to prove my identity, as they are not accepting it. I need assistance in resolving this as it is causing me severe distress. My old number was [redacted], now changed to [redacted]. I want to ensure my identity and credit are protected. Please help me address this issue promptly. Thank you. - Mandy S.

Sanni, you disagree with the decision. Usually, it takes just one day to review your information. Your account is not visible to people on Facebook, and you cannot use it. What happens next is we will review your account once more. Due to the global pandemic COVID-19, we have a limited number of people available to review information, meaning we might not be able to review your account. If we find that your account complies with our community standards, you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently disabled, and you will not be able to object again. Log out from Sanni Kumar.

Hello, my Instagram account (@rachaelCHECHEjeli) has been hacked for the last three days. It all started when I thought my friend needed help with an online business he messaged me about. I wanted to support him, but it turned out his account was hacked, and scammers from Lagos, Nigeria took over our conversation. They tricked me into changing my email thinking it was my friend. Moments later, I was logged out, and I've been struggling to regain access for three days now. The hackers are now contacting my family and friends, asking for bank details and money, putting them at risk. I'm concerned more people will be targeted due to my compromised account. I've had this account for years, and the phone number linked to it is outdated, making recovery difficult. I urgently need help to regain access or have the account deleted. Your assistance is greatly appreciated.

Sanni, you disagree with the decision made on January 8th, [redacted]. Normally, it takes about one day to review your information. Your Facebook account is not visible to others, and you are unable to use it. What happens next? We will review your account again. Due to the global pandemic of Coronavirus (COVID-19), we have fewer resources available to review information, which means we may not be able to review your account. If we find that your account complies with our community standards, you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently disabled, and you will not be able to appeal. Logout from Sanni Kumar.

I recently received a notification from Facebook stating that my password had been changed, even though I had not done so. Following the prompt, I attempted to reset my password, only to discover that my contact information had also been altered. Subsequently, my account was suspended due to activity that Facebook deemed suspicious. After submitting my ID for review as requested, I have not received any updates for over a week, raising concerns that the hacker may be monitoring my account. I am frustrated by the lack of support and protection provided by Facebook in such situations, especially considering the decade's worth of pictures and videos stored on my account. I am eager to regain access to my account and its contents.

After being prompted by Facebook to set up two-factor authentication for added security, I am now having trouble accessing my Facebook account. I keep receiving a message requesting a login code, but I have not received it via text message or email. How can I ensure that the login code is sent to my email so I can regain access to my account?

I created a Second Life account on Facebook under my Second Life name to avoid associating it with my real identity. Yesterday, I attempted to change the birth date to prevent receiving real-life advertisements on Facebook. I set it to 01/01/[redacted], making it seem like the account was just one month old, leading to Facebook blocking me assuming I was under 13 years old. I tried to provide proof that I am over 13, even sending my real ID with my actual name different from the account name, explaining the situation thoroughly. However, Facebook has not yet unblocked the account, which is frustrating as I don't want to link it to my real name. I've been active in Second Life for 15 years, creating the account in [redacted], and I'm actually over 40 years old. Previously, the birth date was set to 01/01/[redacted], and no one questioned my age even when it showed I was [redacted] years old. It's disappointing to find their customer service ineffective when one needs assistance. - Regards, Frank

A few days ago, my Facebook account got disabled due to being hacked, and I had to go through the process of providing ID for access. The ID step went well, but now I am facing issues with the SMS security check. When I receive the code and attempt to input it, I encounter an error message stating it couldn't be sent, despite receiving the SMS. I am stuck in this loop for two consecutive days, where I can't bypass the SMS step. I'm unsure how to proceed from here.

I play pubg mobile, and I found a promotion on Instagram offering free rare items. The site asked for my account information and phone number. Soon after, I received an email from Facebook about inappropriate content on my account. Someone hacked my account and posted troubling content, causing an investigation. Since my Facebook, Instagram, and pubg mobile accounts are linked, I lost access to all of them. My pubg mobile account, where I invested a significant amount of money, is now hacked.

Hi FB Support, I have been unable to access my FB page for 8 days now. I have reached out for assistance previously but have not received a response. I really need to manage my page messages and promos. Could you please help me regain access to my account? Thank you, Tikki I am encountering an issue where I logged out of all my devices and now cannot log back in. When I request a password change via email, I end up in a loop. I tried to generate a code from the generator, which I do not possess, and the two-track authenticator was not enabled, preventing me from accessing my page. The last problem was with the FB Ads Manager, and even though it was reactivated, all progress was lost after a password change. It has been 6 days since I lost access. I have attached screenshots of the issue. I hope to receive assistance soon. Thank you, Tikki

I am Andrew Greaves, born on 23/04/[redacted]. My email is [redacted] I've been locked out of my Facebook account since October [redacted] without a proper reason or explanation, only a request for ID due to suspicious activity. Despite sending several pieces of ID showing my name, I have been ignored. I am unable to use the option of having my friends verify me. Being locked out affects my connection with family and friends in the UK and Australia. The account location is set to Acle, but I have not changed it as those important to me are aware of my new location. I even communicate with my ex-wife in Perth through the account. I need help to regain access so that I can set up 2-step security with a mobile number and send verification codes to contacts on my account. This issue has been ongoing for too long, and I seek assistance in resolving it.

My name is Hope Roberts. Today, I discovered that two of my websites were hacked and are now on Heidi Lucky's website. She was a friend on my site. 1. Golden Age Group, which I have had for over 5 years with [redacted] followers. 2. Health & Wellness website, which I have held for over 5 years with over 10,[redacted] followers. I attempted to reach out to Heidi to inquire about why she took over my sites, and suddenly I was temporarily blocked for allegedly misusing the platform according to the community guidelines. I am confused about why I was blocked while her site remains active. I have evidence in pictures that my websites are on her platform, and she has made me an Admin Assistant to my own group. My email addresses are [redacted] and [redacted] I would appreciate your assistance in understanding what led to my block. Thank you for addressing this matter. Kind Regards, Hope Roberts

Raj, you recently contested a decision made on January 9, [redacted]. Typically, it takes us a little over a day to evaluate the information you provided. Currently, your Facebook account is not viewable to others, and you are unable to use it. Next steps involve us re-examining your account. Due to the impact of the COVID-19 pandemic, there are limited personnel available for reviewing information, which may result in a delay in the process. Should we determine that your account adheres to our Community Standards, you will regain access to Facebook. However, if your account is found to violate these standards, it will be permanently deactivated with no option to dispute the decision. Please ensure you are logged out of Raj Kumar's account.

Dear Admin, I wish to address a recurring issue about the block on our charity page on Instagram that caters to a significant Armenian following. Despite reaching out four times and stressing the charitable nature of our page, it has been blocked for the fifth time. We suspect malicious interference from a country adversarial to Armenia, using dubious means to add fake followers and trigger closures. This situation is not only halting our operations but causing financial, morale, and psychological harm as we can't assist families in need. The page was last blocked on January 10, and despite submitting verification promptly, we have yet to receive a response after 13 days. I urge you to restore access promptly. Many thanks. Sincerely, R.S. Email: [redacted] Blocked page: @_armenia.followers_. Available for ID verification if needed.

Rainer, du hast dieser Entscheidung widersprochen. Am 19. Januar [redacted], die Kontoüberprüfung dauert normalerweise etwa einen Tag. Andere Facebook-Nutzer können dein Konto nicht sehen, und du kannst es nicht verwenden. Wie geht es weiter? Wir werden uns dein Konto noch einmal ansehen. Allerdings stehen uns aufgrund der Coronavirus (COVID-19)-Pandemie derzeit weniger Review-Kapazitäten zur Verfügung, sodass es sein kann, dass wir dein Konto nicht noch einmal überprüfen können. Sollten wir feststellen, dass dein Konto unseren Gemeinschaftsstandards entspricht, werden wir dein Facebook-Konto umgehend wieder aktivieren. Sollten wir feststellen, dass dein Konto nicht unseren Gemeinschaftsstandards entspricht, werden wir es dauerhaft deaktivieren. Beachte, dass du dieser Entscheidung nicht erneut widersprechen kannst. Wann wird mein Konto wieder freigeschaltet? Mit freundlichen Grüßen, D.E.

Dear Sir, I am certain that I have adhered to all your rules and regulations. I respect you and your community guidelines. Kindly reconsider the status of my Facebook account as I believe there might have been an error. I have connected this account with other social media platforms such as PUBG Mobile and Instagram, along with various apps from the Play Store. Despite following all guidelines, my account was disabled. I urge you to promptly review my account and update your reporting system. Thank you for your attention. Account name: Ramesh Lodhi PUBG Account name: Rameshlodhij Facebook Account name: Ramesh Lodhi Account Date Of Birth: 02.07.[redacted] Account linked phone no: [redacted] Account email: [redacted]

Subject: Facebook and Instagram Account Disabled Dear Facebook/Instagram Team, I am Sanjeev Pawar, a long-time user of Facebook and Instagram. Recently, I discovered that my accounts were disabled for reasons unknown to me. I have not engaged in any activities that violate the Community Standards or are against the law. I kindly request you to review my case. I have attached the necessary photo for verification. Please excuse any delays in my communication as I am currently recovering from Covid and under medical advice to rest. Thank you for your understanding. Best regards, Sanjeev Pawar

I made a mistake trusting someone offering me a work-from-home job involving Bitcoin mining. Unfortunately, I have no income and am dealing with health issues, which makes me vulnerable. The person, Rebecca Brashear Simmons from McDowell, VA, reached out to me on Facebook where she asked for financial information under the guise of offering a grant to help me start the job. After providing all the requested details, she locked me out of my account, changing my email associated with Facebook to [redacted] I'm concerned about what she might do with my personal information, especially my driver's license details. I want to warn others and also regain access to my original Facebook account. Despite reporting her and being temporarily banned from Facebook, she has not tried to reach out to me, even blocking my new account. I worry about her intentions and urge others to be cautious.