Facebook Customer Service Issues

Dear Facebook Team, I have been using Facebook for over 7 years without violating any rules. Recently, my account was blocked, and I followed the identification process, but I have not received any response from Facebook. My account, essential for my business and connecting with relatives, was permanently deleted. I have provided all necessary identification details and urge you to reopen my account promptly. Real Identity Details: Name: Rishabh Tyagi Date of Birth: 18/04/[redacted] Email: [redacted] Thank you.

I am experiencing difficulties accessing my Facebook account. I changed my password, but I am still unable to log in. Facebook prompted me to provide a 6-digit login code, which I attempted to enter but was unsuccessful. After uploading a photo of my ID as requested, I received an 8-digit security code, [redacted]1, which did not work in place of the 6-digit code. I prefer using email and my landline phone instead of a cell phone. Despite attempting to contact Facebook for help, I have been unable to speak with a representative. I am concerned that my birthdate, listed as Feb. 15, [redacted] on Facebook, and my older computer may be contributing to the problem. My name is Bella Silverstein, and I previously used the password "chedany2!" before changing it to "CheDany2!" as advised. Unfortunately, I am still locked out of my account and would appreciate assistance in recovering it along with all my photos, memories, and connections.

I suspect that my personal and business Facebook pages were compromised. Despite submitting two forms of identification, I have yet to regain access to my accounts. My personal account under Barbara Kay and contact email [redacted], and my new account as Barbara McKown with phone number [redacted] are affected. Additionally, my business page, [Barb's Bodacious Bags and Sewing], and personal Instagram account are disabled. I urgently need assistance with reactivating these accounts, particularly my business page. For communication related to this matter, please reach out to me at a different email address as the hackers have accessed [redacted] My email linked to the personal account is [redacted], and the business email is [redacted] Thank you for your help.

I am experiencing difficulties accessing my account as it requires a 6-digit code from a third-party authentication app, which I have never used. Suspecting that my account was compromised over the weekend and the hacker enabled two-factor authentication, I am unable to proceed as it prompts me to authenticate through the app on my phone, which I cannot do. Although I have already confirmed my ID, the option to receive a code via SMS is not available. Following this issue, I received a message stating that I was "Temporarily Blocked" for utilizing the feature too quickly, which I find puzzling. I am eager to regain access to my account and would appreciate any assistance you can provide. Thank you, A.M.

Hello, my account was hacked on Monday, July 26, [redacted]. Both my email address [redacted] and my password Friedel17 Hermann17 are not working. When I try to change my password, it doesn't work. In an email from Facebook, I was informed that a new password has been created, but it wasn't me. A part of the new email address [redacted] is displayed, which I don't recognize. My email address is still [redacted] I want my account back to its original state. I would like to continue using my games with very high levels. I have also found a website where I need to verify my identity with my ID card by chance. I have done this once on my PC and once on my phone. My details are Gottfried Bertrams, Karolingerring 34, [redacted] Erkelenz, Germany, born on August 3, [redacted]. Next Tuesday, I will be turning 70, and everything that brings me joy has been taken away. Please, please help me.

A few months ago, I ended things with my ex and turned to console and PC games. Recently, I discovered someone has altered my Facebook account, leaving only my phone number unchanged. I'm unable to access it unless the person who changed it approves my login. Although I have access to the associated email, I'm still locked out. They hacked my account, which is problematic as my valuable PUBG Mobile account is linked to it. I can only access Facebook through my Apple ID. Reclaiming my Facebook account is crucial to me. The account is under the name Celeste Ramirez, associated with [redacted], last connected to [redacted], and linked to PUBG Mobile. The birth year on the account should be [redacted]. The previous email was associated with ylopez, but the exact details evade me at the moment. These are the key details for now.

My Facebook name is Ravi Attri Malav and my connected mobile number is [redacted]. My real Facebook account was disabled by the team for violating Instagram's terms. I mistakenly shared a video for entertainment on Instagram as suggested by friends and was unaware of the consequences. I have important documents on my Facebook account. Please reactivate it so I can access them. My account is also linked to FreeFire, where I have spent over 40,[redacted] rupees, so it's crucial for me to regain access. I assure you this won't happen again on Instagram and never occurred on Facebook.

I am experiencing issues accessing my Facebook account. When attempting to log in, I receive a message stating that the account is not confirmed. I suspect that I may have forgotten my password or the account could have been compromised. Unfortunately, the available login options - via Messenger, sending a code to an unfamiliar email, or entering the password - are not providing successful results. Family members have also reported difficulties accessing my profile. I fear that my account may have been deleted. In the past, I was able to regain access through friend face recognition, but that feature is not available now. I kindly request assistance in reactivating my account. Thank you in advance for your help.

Hi, my Facebook account got locked for 'suspicious activity' when I logged in from a different location while on holiday. I received an email to 'verify login' after it was locked, but I couldn't confirm it was me in time. I've tried various recovery options and submitted my ID, but the link Facebook sent for account recovery is broken. The one-time password they provided also doesn't work. I urgently need access because my business is associated with that account.

If I can't reach a person on Facebook, it's frustrating. I attempted to create an account but couldn't receive a verification code. Please, delete the account [redacted] I prefer companies that value customer interaction. Companies like Facebook, Google, and YouTube should not censor voices. Avoiding phone conversations may discourage honest feedback. It's disappointing when a company lacks respect for its customers. I hope for better customer service in the future.

It would be appreciated if the company could engage with customers respectfully without charging fees for assistance. It's frustrating to feel like profits are being prioritized over helping those in need. A more customer-centric approach would convey respect for individuals, especially considering the sacrifices made for freedom of speech. It might lead to the loss of users if such practices continue. Other companies seem to be stepping up to provide platforms for genuine dialogue. It's important to uphold the values that so many have fought for. Making a shift towards a more open and empathetic stance could improve relations with users.

Last night, my account got hacked, and I couldn't recover it as the hackers changed the password and recovery email. When I eventually received a code after inputting my phone number, everything was in Spanish initially, but I managed to change it. I couldn't regain control of my account, which was now linked to a dummy account in Spanish that I can't cancel. I tried creating a new account hoping to access my old one through Facebook, but the new account kept linking to the old email associated with the dummy account. Despite seeing others successfully recover their hacked accounts on Facebook, I am unable to do the same.

My personal Facebook account has been disabled. I deeply regret any misuse of Facebook features and fully understand the terms and conditions now. I assure you that I will comply with all rules going forward. Please take your time reviewing the information. I genuinely apologize for any mistakes and promise it won't happen again. This account holds significant data and is crucial for my daily activities. Your prompt review and reopening of my personal Facebook account would be greatly appreciated.

This morning at 4 a.m., my account was hacked. The hacker changed the email associated with my account to their own. I've tried using the Recovery tools, but none seem to work. When I receive Recovery codes via email and try to use them, I encounter issues as it requests a generated code I never received. It feels like I'm stuck in a loop and unable to make progress. The incident started with a suspicious email from FB in the middle of the night providing a code, which the hacker might have used to reset my password. The hacker also switched the email tied to my account to theirs. My FB account is no longer visible on my friends' friends list. I haven't found solutions on any Facebook forums, and it seems many others face the same situation.

My FB account was hacked on 7-21-21. I am having trouble receiving the second 6-digit code from Facebook after the first one comes through fine. I tried the Facebook app and even bought a webcam per their request to verify my identity with my Colorado Driver's License. I am still unable to access my account despite all efforts, including assistance from Geek Squad. I am willing to provide any necessary documentation via Facetime on my iPhone. Any help to resolve this issue would be greatly appreciated. Thank you. - Susan S. (formerly Moore)

Hello, I hope you are doing well. I am reaching out because my Facebook account was hacked approximately a week ago. Unfortunately, I am unable to change my password directly because the hacker had control (but no longer does) over my email account. The hacker requested password reset emails from Facebook, which were sent to my email address (for the hacker to receive). When I attempt to change my password through the usual process, I realize that the only email address available for sending the reset emails is now the hacker's. I am unable to receive the "change password" emails myself. Facebook has sent me multiple notifications confirming that my account was compromised. Additionally, my Messenger service is not functioning, and I have had to update numerous passwords within my network. I would greatly appreciate any assistance in resolving this matter. Thank you for your help and have a wonderful day!

I am encountering difficulties setting up my website for selling using Ecwid and linking it to Facebook and Instagram. Despite being the sole admin of my page, I keep receiving messages indicating that I lack permission to proceed. On my latest attempt, I received an error message mentioning that my "Off Facebook Activity" status was inactive, even though I have verified that it is indeed turned "ON". I have made multiple efforts to address this issue, including reporting it to Facebook twice, but have not received any feedback. Furthermore, I am informed that to tag products in my posts, I need to upgrade my shop, yet I am instructed to share the link with an admin as I am supposedly lacking permissions.

Hello, I am Charby Flores. My account has been disabled, and I am unsure why. I deactivated it for just one night because I wanted to take a break from strangers messaging me. I changed my name temporarily but upon waking up, I cannot access it anymore. I keep encountering a login error. Despite resetting my password, Facebook requires me to confirm my identity with a code sent to my old phone number that I no longer have access to. Unfortunately, this is the only option provided. I do not wish to delete my account permanently. Please advise on how to proceed since I am unable to receive the confirmation code for identification purposes.

This morning, I discovered that my account password and recovery emails have been changed by someone else. I received two emails regarding my Facebook account security. One provided a security code for verification purposes and the other informed me that my password was changed on August 1, [redacted], at 8:35 AM (PDT) from an IP address in Linton Hall, Virginia. I'm concerned about this unauthorized access and would like assistance in regaining control of my account.

My Facebook account was hacked early Saturday morning. The hackers changed my password and the linked email. I reported the issue to Facebook and provided my identity proof using my driver's license. After adding my email back, I received a response this morning asking me to reset my password by clicking a link. However, the site kept saying I had entered too many codes, even though I hadn't entered any yet. Facebook sent a code, but hackers got it too. When I tried entering the code, it didn't work. I searched for help and came across perfectedtools.com, which seemed like a scam, asking for money. I also received an email from [redacted] later, demanding $[redacted] to reactivate my account after initially requesting $[redacted] and $[redacted].