Yesterday, while I was reviewing an ad in Market place, several times the alert "sure y...

GetHuman-asysttec's Recover Hacked Account issue with Facebook from April 2021

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Before contacting them, items GetHuman-asysttec may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-asysttec's own words
Yesterday, while I was reviewing an ad in Market place, several times the alert "sure you want to exit, the changes will not be saved" I clicked "Exit" and immediately the page changed and the message appeared "... your account was blocked , we detected unusual activity on your account ... "" We will show you some steps to unblock ". Then he told me that they will send a verification code to the registered mail. That email account no longer exists because the provider (care*.com) discontinued the webmail service. I couldn't receive the code! I also have my cell phone number registered on Facebook but with it they only allow me to change my password. I have all my contacts, groups (some private) and content saved in the Facebook account that I don't want to lose. My Facebook account has been the same for ** years and I don't have another.*How can I get back my account?*Thanks for the help you can give me

GetHuman-asysttec did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-asysttec
Apr 17th, 2021 - 3 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 139781 others
0 customers following this

Timeline

GetHuman-asysttec started working on this issue
Apr 17th 8:18pm
GetHuman-asysttec indicated the issue is not fixed yet.
Apr 18th 3:37am