My account has been disabled. When I try and go back in, it asks me to verify my phone...

GetHuman5958293's Recover Disabled Account issue with Facebook from April 2021

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman5958293's own words
My account has been disabled. When I try and go back in, it asks me to verify my phone number by having them send me a two-factor authentication code. However, my phone is not receiving the texts with their codes, so I am stuck at this step. **I have tried my number, my partner's number, and a roommate's number just in case it was a problem with my particular settings or phone. None of them received the code either. **Now when I try and receive a new code it is telling me I have requested too many SMS codes and I must wait ** hours. However, I have waited more than ** hours now and it is still displaying this message when I request a new code. **I am not sure what is going on, but it is not even allowing me to see why my account was disabled, or request to fix it. I have tried to submit their "restore your account" and ID verification pages, but they tell me to verify my number first and it sends me back to square one.

GetHuman5958293 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman5958293
Apr 14th, 2021 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 139559 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman5958293 started working on this issue
Apr 14th, 2021 4:34am

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