Both my husband and myself ordered from websites advertised on Facebook, only to find w...

GetHuman5843947's customer service issue with Facebook from March 2021

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The issue in GetHuman5843947's own words
Both my husband and myself ordered from websites advertised on Facebook, only to find when the items arrived that it was a scam company sending out cheap rubbish instead of the advertised item. We are both elderly and cannot afford to lose a total of approximately £** between us. As these companies were advertised by facebook ( and actually turned out to be the same scam company with the address ...Undeliverable, PO box ****,Reading, RG* *ED)...we think facebook should be held responsible for not checking their advertisers thoroughly, and we want to put in a claim for a refund from facebook. I emailed the company ...in China... to complain and their reply was to post the item back for a refund. I was told by the post office not to waste my time as I would pay dearly to return it and never get the refund as they are known scammers. Please help as we are very upset and now feel very vulnerable. Thankyou. Mrs Y Williams.

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Customer service issue
Reported by GetHuman5843947
Mar 15th, 2021 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 138835 others
0 customers following this

Timeline

GetHuman5843947 started working on this issue
Mar 15th 10:47am

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