Both my husband and myself ordered from websites advertised on Facebook, only to find w...

GetHuman5843947's customer service issue with Facebook from March 2021

Help with my Facebook issue
First: share to improve GetHuman5843947's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5843947 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman5843947's own words
Both my husband and myself ordered from websites advertised on Facebook, only to find when the items arrived that it was a scam company sending out cheap rubbish instead of the advertised item. We are both elderly and cannot afford to lose a total of approximately £** between us. As these companies were advertised by facebook ( and actually turned out to be the same scam company with the address ...Undeliverable, PO box ****,Reading, RG* *ED)...we think facebook should be held responsible for not checking their advertisers thoroughly, and we want to put in a claim for a refund from facebook. I emailed the company China... to complain and their reply was to post the item back for a refund. I was told by the post office not to waste my time as I would pay dearly to return it and never get the refund as they are known scammers. Please help as we are very upset and now feel very vulnerable. Thankyou. Mrs Y Williams.

GetHuman5843947 did not yet indicate what Facebook should do to make this right.

How GetHuman5843947 fixed the problem

We are waiting for GetHuman5843947 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5843947
Mar 15th, 2021 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 138835 others
0 customers following this


GetHuman5843947 started working on this issue
Mar 15th, 2021 10:47am

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers