Facebook Customer Service Issues

I recently received a 30-day post block for discussing my experiences as a grandchild of Holocaust survivors and encountering antisemitism. Despite reporting offensive comments, my reports were denied citing "free speech." It's disheartening to see Facebook allow hate speech to persist. I feel fearful expressing my Jewish identity given the hostile environment. Please address this issue promptly. My account is linked to facebook.com/mariahbeth2 and my email is [redacted] Thank you for your attention. Mariah F.

Thank you for reading my message today. I believe the core values at Facebook include integrity, accountability, diligence, perseverance, and discipline, which I aim to reflect in my communication. This morning, I was surprised to discover that my advertising access on Facebook has been restricted. The notification stated that I am no longer permitted to advertise on Facebook, manage advertising assets, or create new ad or business accounts. Understanding that these decisions are made by advanced AI technology, I seek a human perspective on this matter as I am unsure of the reason behind this action. I am eager to learn what led to this decision and willing to adhere to all policies diligently if my access can be reinstated. Looking forward to your response. Best regards, Mats

I am facing a concerning situation with my Facebook account. I believe my ex-girlfriend, Jess B., from Moreton, Wirral, has unauthorized access to my account and Messenger. I am unable to remove other devices linked to my profile to maintain sole control. Despite attempting to update my mobile number, I do not receive the verification code necessary to proceed. I seek guidance on how to restrict access so only my mobile phone, [redacted]0, remains connected. The security settings do not display my personal information for editing. I am worried that any correspondence regarding this issue might be intercepted by her. I would appreciate any assistance to address and resolve this distressing matter promptly.

In [redacted], I created a Facebook business page offering haircut services for shut-in homes. Recently, I discovered that my home address along with a map to my residence was displayed without my permission on the page. My home address is not needed for my business as clients are served at their residences. I am concerned for my safety and privacy if strangers, including potential customers or unknown individuals, start visiting my home. I am seeking assistance to remove this business page from Facebook and ensure it no longer appears in search results.

Hello, I deactivated my Facebook account for a break, but now it seems someone has accessed it without my permission. Unfortunately, I am unable to log in as the password has been changed. I am having trouble receiving help through Facebook's FAQ page because the linked email is outdated and I cannot reset the password. Despite updating it to [redacted], I am still unable to recover access. My phone number has also changed since deactivating the account, so that avenue is not available either. I am willing to provide a copy of my driver's license to confirm my identity and seek assistance. Thank you.

I mentioned being a Democrat, supporting Trump, in response to a story about an assassination attempt on him. You have permitted others to post worse things against Trump. However, expressing support for him and desiring justice is not within your guidelines? Are you protecting the assassin because all attempts and planned attacks have been by registered Democrats and liberal radicals? Please reactivate my account. I won't accept being treated unfairly while allowing Democrats and liberals to freely post worse things on your site. You are guilty of discrimination and violating my God-given right to speech you disagree with.

Hello, I am the social media manager at Deco In Paris. I am reaching out because we are experiencing some difficulties with Instagram. We have two different accounts, one being deco_in_paris, which we cannot access anymore as we have lost the password for the email address associated with it. This email was used by a former colleague, and we have no way of recovering it. The other account, Decoinparis, has faced advertising restrictions, likely due to the violation of Instagram's policies regarding having multiple accounts. We are looking to either deactivate the account deco_in_paris or recover the password to ensure we are compliant with Instagram's policies. It is crucial for us to adhere to Instagram's guidelines in order to run advertisements on what we believe to be the best communication platform currently available. I am providing my contact information and that of our CEO, Nassime D., for further assistance with resolving this matter. Thank you in advance for helping us find a solution. Sincerely, Nassime D. Tel: [redacted] Email: [redacted]

I was recently placed in Facebook jail again for 30 consecutive days due to a heated response to a troll who was making racist and transphobic comments on a friend's live post. Despite not being the only one offended by the troll's behavior, I feel that Facebook's enforcement of these penalties lacks consideration of context. This recurring issue feels intentional on Facebook's part, as they seem to prioritize the well-being of trolls over genuine users like me. I have attempted to seek assistance through GetHuman to address this matter, but the prospect of having to pay for Facebook to investigate further is unacceptable to me. The situation is frustrating, and I am not alone in facing these challenges on the platform. I hope for a fair resolution to this ongoing problem. - Jasmmiine Truelove Redfeather

Some time ago, I had a Facebook account that I requested to be deleted. Now, I wish to re-activate it, but I am faced with an issue where it states I am violating community guidelines without specifying the exact reason. Upon trying to recover my old account using my previous phone number, I am unable to do so because the associated email is no longer active, and my old phone number has also changed. I've submitted two appeals with a picture of my Driver's License as requested but have not received any response for weeks. The one message I did receive stated that they reviewed my case, and the decision is final. I tried creating a new account with a different email and my current phone number, but I keep encountering a "DB Pending, An error occurred in the database. Please try again later" message. I am hoping to resolve this issue and have access to only one Facebook account, as I believe the violation is due to attempting to open a new account while still having one that I cannot access.

My name is Aakash J. from India. About a week ago, when I tried to log into my Facebook account, I discovered that it was accessed from an unknown IP address in the USA. I immediately changed my password. However, upon checking my Facebook Ads Manager linked to my personal account, I found that someone from Kazakhstan had run ads from my account in November [redacted]. It seems Facebook blocked the unauthorized user but also restricted my account usage. I am unable to create a Facebook business account as every attempt results in a message stating my advertising access is restricted. This prevents me from running ads on Facebook. I am unsure how to contact Facebook for assistance. I have invested time in learning about Facebook ads and am now at a loss due to these restrictions. I have never previously run Facebook ads and now find myself unable to do so, which is concerning.

My account was mistakenly disabled for being underaged when I'm clearly not underaged. Despite providing proof of my age with a state ID, I received a response stating that if they determine I'm still not of age, my account will remain disabled. This is frustrating as I need my account for an upcoming virtual fundraiser on February 21. I have reached out to Facebook on various platforms but have not received a resolution. I manage important pages like Memorable Events in Black History, In Loving Memory of Delores Cooper, and Young Productions, LLC. It's disheartening to be without access and I'm actively seeking help to resolve this issue.

Hello, my Facebook account was disabled due to a typo error I made while trying to update my page after 20 years. Unfortunately, my husband passed away, who was the tech-savvy one in the family. My FB page is under the name Stormy Osborne, a nickname given to me by my father when I was a toddler. My actual name, Sherry, was indicated in the other name section. I fear losing my photos and memories on my page. I'm having trouble contacting a real FB Admin person to help me correct this mistake. I am requesting a review of my account so it won't be permanently disabled. I sent my ID to confirm my age is 71, not born in [redacted] as accidentally entered. This was just a simple mistake. Please help me keep my account as it's my only way to stay connected with loved ones, especially after losing my husband. I am a retired nurse and need my Facebook page to communicate daily. I am asking for assistance in resolving this distressing situation promptly. Thank you.

I recently shared my credit card information to advertise a Boston Proper Dress and became anxious when it automatically saved my details without giving me an option to cancel. I am a retired individual new to online selling and worried about potential charges. I didn't proceed with promoting the ad but need to know how to stop it and prevent my credit card information from being stored elsewhere. Additionally, I unintentionally signed up for "Boost" but didn't proceed with it upon realizing it required payment. I am unfamiliar with these processes and couldn't find a way to cancel despite reading various articles. I am struggling to locate the cancel buttons and would appreciate assistance with this matter.

There is a woman named Katherine S., but that's not her real last name. Somehow, she accessed my account and changed my password, locking me out of my Facebook and Google. I've lost photos, addresses, and phone numbers. I believe she's an imposter, and I desperately want her removed from my account. This has been ongoing for three to four weeks, and I cannot afford the expert help I've been directed to. I'm not responsible for this situation. I want my account restored with my email and password, and I need to change the password again. Please resolve this without pushing expensive expert services on me. Let's handle this with a human touch. I'm fed up with dealing only with automated responses. I need my data back, and I'm ready to pursue charges against her. I just want her off my account as she had no permission to be there.

I recently went through an ordeal with your customer service. Katherine Slayton has been causing trouble by accessing my account without authorization. I have been struggling for months to regain control of my email and password due to her interference. Despite using the name "Slayton," she has no connection to me. She is a fraud who manipulated the account. I am urgently requesting assistance to reclaim my account.

A few weeks ago, there was a bug that logged many users out of their accounts. While most have managed to log back in, I'm still experiencing issues with my Facebook account. Upon opening the app, I see my profile picture and name, but after entering my password, I'm prompted to enter a code sent via SMS, which I never receive. I've attempted to request the code via email, but haven't received any email with a code or reset password links. When trying to fill out the form to regain access, I am unable to submit it due to an error message. I've relied on this account for about a decade, and it holds many memories crucial to my new job. Could you please assist me in resolving this issue? The account in question belongs to Kelly Driver.

Hello, I have requested a download of all my Facebook pictures and videos before deleting my account. When I tried to download them from the email sent by the Facebook team, I encountered issues with the tabs. On the last day before account deletion, I was unable to access my account and retrieve the photos/videos. I urgently need the file containing my precious memories of over a decade with my children and family. Please resend this file at your earliest convenience. Attached is the email confirming the availability of my download. Best regards, Meghan

I am experiencing an issue with my Instagram business account. I created an ad showcasing before and after photos of one of my acne patients with their permission. Interestingly, other accounts have used the same photo without restrictions. Despite complying with guidelines, my account remains restricted from promotions for months now. Other accounts with more sensitive content seem unaffected. I have exhausted the appeals process without success. I seek guidance on how to reinstate my account as this discrepancy is frustrating.

Last night, as I tried to use my Facebook app on my phone, a security alert prompted me to take a photo of myself to secure my account. Despite submitting the photo, I am now unable to access my Facebook account at all. The message indicates that my account may remain disabled if it is found to have violated Community Standards. This situation is concerning as I rely on my account for important events. I am unable to use any features on the app; I can only view the message and log out. Changing my password did not resolve the issue. I am unsure why this occurred and eagerly await assistance to regain access to my account.

My personal Facebook account was disabled inexplicably. I have always abided by Facebook's Community Guidelines and used my real name and information without posting anything illegal. Recently, I received a notification about an unusual login on my account, suspecting it was hacked as the name was changed to SONIA on February 4th. Prior to this incident, all the information on my account was accurate, and now it appears to be altered. This account is vital to me as it is linked to various other platforms I use personally. It seems like someone has reported my account unjustly, which has caused this issue. I am unable to access my account now, where I have stored personal data. I kindly ask for assistance in recovering my account. Thank you, Facebook Team.