Hello,**I have scheduled to delete my Facebook account, but prior to that I had request...

GetHuman5725031's Recover Disabled Account issue with Facebook from February 2021

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GetHuman5725031's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5725031 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5725031 can let us know if they help or not.
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Before contacting them, items GetHuman5725031 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman5725031's own words
Hello,**I have scheduled to delete my Facebook account, but prior to that I had requested a download of all my facebook pictures and videos. I then got an email from the ‘Facebook team’ saying it was ready for download. Every time I went to download them none of the tabs would work to get it downloaded. I went to attempt again on the last day before the deletion was to take place and it said my account was no longer available. Now I am unable to access my account and need those pictures*videos. **I am requiring you to please resend me the Facebook file that contains this information (pictures*videos) at your earliest convenience. It is over a decade of pictures of my children & family memories. Please let me know if you need any information on my end. **I have attached the email below from your team saying my file was indeed ready. **Meghan *image*.jpeg

GetHuman5725031 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman5725031
Feb 5th, 2021 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 135944 others
0 customers following this

Timeline

GetHuman5725031 started working on this issue
Feb 5th 2:16pm

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