Facebook Customer Service Issues

I have encountered an issue where someone has created a fake account using my fan page name, LennyCarlosOfficial, and is scamming fans by commenting on their posts claiming they have won a prize in my name. Despite multiple reports, the automated response system keeps stating that the imposter account does not violate Community Standards. This is causing harm to my fans who are being deceived by the scam.

Hello, I am reaching out regarding the deactivation of my account on 04/26/[redacted]. On the mentioned date, my account unexpectedly stopped working. I did not engage in any activity that violates Facebook's terms, leading me to suspect that my account might have been compromised. I have diligently reported this issue with detailed explanations and even provided my identification for verification, but to no avail. The response I consistently receive states that due to the impact of the Covid-19 pandemic, there is a delay in reviewing such cases. I urge you to revisit my case promptly, as my account holds vital information related to my professional and personal life. I have submitted numerous appeals to restore access, which have gone unanswered thus far. Your swift attention to this matter is greatly appreciated. Please verify my identity and reactivate my account expeditiously. Thank you.

My Facebook account has been locked. This has happened three times now because I use the account on three different phones - mine, my granddaughter's, and my husband's. I have followed all the steps to regain access like changing the password and submitting my ID photo, but I have not received any updates regarding my account. Even the temporary password provided did not work. There's no hacking involved; it's just me trying to access my account. Please resolve this issue as I am tired of proving my identity repeatedly without prior notification. Kindly fix my Facebook as I have already contacted support multiple times, and this situation is frustrating.

About a week ago, I discovered that my account was hacked. When I tried to log in, I received a message stating that I wasn't old enough, which is ridiculous as I will turn 69 next month. While searching for information about this Facebook scam on Google, I found nothing. Regrettably, I ended up downloading a photo of my driver's license, and now it's under review. The most troubling part is that my bank accounts were hacked today with charges from Facebook in Malibu, CA, USA. I had to cancel all my debit cards. All I want is to regain access to my original account with all my photos and information. Please help me out! My name on Facebook is Jan L. Edgar, born on January 11, [redacted], and living in Oldown, ID.

I created a Facebook account with a false email address. I've been using it for around 3 to 4 months to play Zynga Poker. Recently, the account was removed from my device, and I can't recall the password. I also didn't set up a recovery email. I'm in need of help as I've built up resources in the game that I don't want to lose.

I am encountering issues logging into Facebook. After refreshing, I encountered an error message informing me that my account might stay disabled if I am deemed too young for the platform or if my account violates the Terms of Service due to security concerns. Additionally, I received an email regarding a password change request that I did not make. I was told I have 30 days to request a review for my disabled account, but clicking the link only led me back to the same error page without any review form. I suspect that someone attempted to access my account and submitted a review form on my behalf. Given that I am currently running ads and my account may have been compromised, this issue is urgent. I seek assistance to resolve this matter promptly. Facebook Username: Ky Kaiyi Email: [redacted] Thank you.

My Facebook account was hacked, and someone used my contacts to carry out a scam by offering them a high-value government grant for free. Around forty of my contacts were contacted and asked if I approved this, which I did not. To prevent more of my contacts from being affected, I decided to deactivate my Facebook account. Many friends and contacts were concerned when they couldn't find me online anymore. I want to have my account reinstated so I can stay in touch with my friends and contacts. I deactivated my account to protect my contacts from further harm caused by the scammer.

I recently experienced a hacking incident where access to my account was compromised. Unfortunately, I am unable to regain access through email or phone number verification. When attempting to reset my password, the system indicates that the email linked to the account has been changed, and I do not receive any text messages for verification. My Facebook account was linked to my email and phone number, leaving me locked out with no means of signing in. It is crucial to find a resolution to regain control of my old account, as the hacker is already engaging in fraudulent activities, such as blocking and deleting friends who try to alert others of the situation.

My Facebook account, Brigit Flemmons, was hacked last night. The hacker changed both the password and email associated with it, preventing me from regaining access. I submitted my ID for verification purposes, but the email address they will respond to is inactive now. It was an old Yahoo account I used when creating the account initially. I contacted Yahoo to try to reactivate it without success. Is there any way to regain access to my account without having to create a new one?

I have experienced being erroneously penalized multiple times. Recently, I returned from a one-month ban only to receive another month’s suspension for sharing an old picture from Facebook. The image is still live on my Facebook profile. This cycle began after a disagreement with a Bosniak individual six months ago. I suspect that my interactions attract unfavorable attention from a Bosniak employee at Facebook, who appears eager to ban me at any slight provocation. Whenever I engage by commenting, they retaliate by instigating inappropriate exchanges with me. Strangely, two hours later, I found myself banned for an additional month. Is this truly necessary?

Hello, I've been attempting to get support for the last two days. I've sent numerous messages, but unfortunately have not received any help. It seems like my Facebook account has been hacked. When I try to log in, it doesn't allow me access. When I attempt to reset my password, it shows a photo with someone else's hotmail ID. I've tried to change it to my email address, but it won't let me do so. Additionally, inputting my phone number doesn't work either. This is urgent, please assist. My email is [redacted] Thank you, Kris Pradhan.

My advertising accounts for Instagram and Facebook have been disabled multiple times due to ads not meeting their terms and conditions. Despite repeated reactivations, the issue persists. I submitted my ID for verification as requested. The situation is frustrating as I have paid for all my ads, and my friends and followers are unable to view my content as a result of these restrictions.

Facebook is not respecting my privacy settings. Even though my friends list is set to "Only Me," they are still contacting some friends and suggesting me to them. I noticed that my comments are appearing on my friends' Facebook pages even though they shouldn't be visible. This goes against my settings where I want my comments and posts to be private unless I decide to share them. It's a complete violation of my privacy, and I feel disappointed and betrayed. I have a screenshot showing my content on a friend's page.

I recently experienced my Facebook language change to Chinese unexpectedly. Although the issue has been resolved, today my friends received messages from me without my knowledge, and I am unsure how to send videos to them. Additionally, I rarely send private messages to all of my [redacted] friends. Surprisingly, I received a message from an unknown individual who identified as gamer, claiming she was among my friends without my authorization. After searching and blocking all users with the name "Diane," the situation persisted even after changing my password. I will need to go through the process of changing my password once again.

I am a 78-year-old African American Marine disabled veteran. I have been a disabled veteran since I was 34 years old. I used to take antipsychotic medication for years which led to me suffering from Grand Mal seizures. Recently, my iMac started having issues, so I performed a factory reinstall. However, being on a fixed income, I do not have a cell phone, only a landline. Can you assist me in getting back on Facebook? Due to Covid-19, it is how I stay connected with my 22 grandchildren and great-grandchildren. Thank you for any help you can provide.

My Facebook account has been hacked, and I've been removed as admin from my own page. I've been in communication with Facebook, but I keep receiving automated responses stating they can't assist due to copyright issues. I'm eager to regain access to my page as I've invested a lot of effort, time, and money into it. I recently observed that the hacker's videos have been removed. I simply request that Facebook restore my admin rights. Thank you.

I recently opened my Messenger with the number [redacted]6. However, yesterday when I uninstalled Messenger because the "watch together" feature was not visible, I reinstalled it. Upon logging in with my number, it created a new account under the name "Najifa Ummul." My original ID was "Najifa Ummul Wara." I am unable to copy my ID link. A friend attempted to assist, but they were unsuccessful as there is no linked Facebook account. I kindly request assistance in restoring my original account named "Najifa Ummul Wara." Thank you.

Hello, my name is Leeba Joseph. I had a Facebook account under the name "Leena Jhosaf" that I haven't used in over 3 years. Recently, I discovered someone else is using it. When I checked, my account appeared disabled, yet my family members are still receiving friend requests and many of the friends listed are unfamiliar to me. I am unsure who is responsible for these changes. Could you please reset my account to its original state? Username: Leena Jhosaf Email: [redacted] Thank you.

My phone has been hacked, and I am currently blocking all these people from foreign countries. However, my blocking system has stopped working properly, and when I try to block someone, an error message pops up saying, "soothing is wrong, please try again." Despite repeating the process constantly, the issue persists. I have around [redacted] unknown people trying to friend me, and I need your help to resolve this. My name is Delores Walters Bassett, and you can reach me at [redacted] or [redacted]. Can you please help me address this issue promptly by either blocking these individuals or removing them from my page? Thank you in advance.

Hello Facebook team, I need your help. My Facebook account has been disabled, and I suspect it was due to a hack since it was linked to my paid PubG Mobile account. I always follow Facebook's rules diligently, and it's an integral part of my life. I kindly ask you to review my account again and assist me. I am a loyal customer. Thank you for your support.