Facebook Customer Service Issues

Archive 1364

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1364. It includes a selection of 20 issue(s) reported November 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am frustrated with Facebook as my accounts keep getting disabled and banned without any valid reasons. I have been a victim of fraud, which led me to permanently delete my original account linked to [redacted] I have updated all my details and tried creating new accounts under [redacted] and [redacted], but they were banned immediately. I can provide evidence to verify my identity and show that I am not engaging in any fraudulent activity. It has been challenging to reach out to Facebook for support, and I hope this email will help address the issue promptly. My experience with Facebook so far has been disappointing. Thanks, Sean G.
Reported by GetHuman-seanmgow on الأربعاء ١١ نوفمبر ٢٠٢٠ ٠٩:١٥
I am extremely frustrated with Facebook because every new account I create keeps getting disabled and banned without justification. I have been a victim of fraud in recent years, leading me to permanently delete my original Facebook account linked to [redacted] - an email I no longer use due to security concerns. I updated all my details such as phone number, email, and passwords and attempted to create a new account with [redacted], only to have it immediately banned. I then created another email, [redacted], specifically for Facebook, which was also banned instantly. I am willing to verify my identity as the real Sean Gower, but Facebook's lack of human support makes finding a solution difficult. I am struggling to contact anyone at Facebook to resolve this issue promptly. I am uncertain if this email will even reach anyone, but I am hopeful. I appreciate any assistance as my overall experience with Facebook has been extremely negative so far. Thank you, Sean G.
Reported by GetHuman-seanmgow on الأربعاء ١١ نوفمبر ٢٠٢٠ ٠٩:١٧
Hello Facebook team, I'm Ayesha Afreen. I signed up for Facebook using my Gmail account [redacted] Unfortunately, I am currently unable to access my Gmail account. A few days ago, I forgot my Facebook account password and despite trying various methods to log in, my account has been disabled by Facebook. I received an email notification at the mentioned address during the password recovery process. I have submitted my birth certificate, CNIC, and university card as requested, but my account has not been reactivated. My registered phone number is [redacted]0. Kindly consider reactivating my Facebook account.
Reported by GetHuman-unpricta on الأربعاء ١١ نوفمبر ٢٠٢٠ ١٣:٥٨
My Facebook account, which was 13 years old, got disabled unexpectedly. Despite my efforts to recover it, I couldn't do so. Subsequently, my second and third accounts were also disabled shortly after. Recently, my Instagram account faced a similar fate. I am unsure of the reason behind these actions, and the lack of communication from the platforms has left me feeling frustrated and isolated. Living far from my family, compounded by the ongoing pandemic, has made this situation especially challenging for my mental health. Despite numerous attempts to reach out to Facebook, I have not received any responses or assistance. The loss of connections and memories built over 13 years is disheartening, and I feel helpless in resolving this matter.
Reported by GetHuman-anabardw on الأربعاء ١١ نوفمبر ٢٠٢٠ ١٧:١٣
Hi, I hope you're well. In mid-[redacted], my first Facebook account was disabled possibly due to a report. Following the instructions, I submitted my full account name and several profile pictures in JPEG format for authenticity verification. Despite being told I had 30 days to resolve the issue, I have been stuck in a loop. The message displayed states I can't access my account while additional documents are being reviewed. It's been years since then, and I haven't received any updates regarding my account recovery. I would appreciate it if Facebook could assist me in retrieving my content, including pictures and texts. Thank you.
Reported by GetHuman5453661 on الأربعاء ١١ نوفمبر ٢٠٢٠ ١٧:١٨
It has been three weeks since inadvertently clicking on a third-party post has caused issues with accessing my Facebook account. Despite changing my password 11 times, I am still unable to log in due to an alleged spam activity associated with my account. Although Facebook claims my account hasn't been hacked, various attempts at recovery, contacting support, and creating a new account have been unsuccessful. Even as I try their support options, I am met with a blank screen after inputting my password. The situation escalated when a new account I created was suspended after providing the requested personal photo for verification. This has left me unable to access both accounts, including a section dedicated to my music band. I am reaching out for help or advice as I am at a loss as to why this situation persists despite my innocence. Thank you for any assistance, David J Haydon.
Reported by GetHuman-djhaydon on الأربعاء ١١ نوفمبر ٢٠٢٠ ٢٠:١٠
Hello, I believe my account was disabled without a valid reason. I received a pop-up message stating that my account did not comply with Community Standards, but I have never posted inappropriate content. I have not engaged in any criminal activities or disrespected others, and I am not impersonating anyone. I attempted to appeal this decision through the provided form, but received a response indicating the decision could not be reversed. I have been a Facebook user since [redacted] and have never encountered such an issue before. I suspect my account was disabled due to an automated error or a hacking attempt, as I have always followed the community guidelines. I kindly request a review of my case by a human reviewer to resolve this issue promptly. Thank you for your assistance. Best regards, D.C.
Reported by GetHuman-sfasciat on الأربعاء ١١ نوفمبر ٢٠٢٠ ٢٠:٥٧
Hello, I created a Facebook account about 6 to 10 months ago but struggled to navigate it. When prompted to provide a phone number for verification, I was unable to as I didn't have a cell phone at the time, leading to the account being locked. Despite following their review process and submitting a photo, it was declared that I violated their rules, though I claim to have only visited a radio station page. I seek assistance on how to contact Facebook or regain access to my account as I believe it was wrongly locked. I would appreciate a reevaluation of my case to clarify the alleged rule violation. Thank you, Jim.
Reported by GetHuman5455665 on الخميس ١٢ نوفمبر ٢٠٢٠ ٠٨:٠٤
Hello, I am Dr. Balogun Albert Mobolaji, the Chief Executive Officer of Flotop Wellness, a company specializing in medical services and organic supplements under Albal Medical Projects Nig. Enterprises. We recently advertised our "FloTense Kidney Cleanse and Prostate Function Tea" on Facebook in September, receiving positive feedback until our account was restricted on September 18, [redacted]. We are perplexed by this restriction as our products are genuine. I am willing to provide Facebook with any necessary documentation to prove the authenticity of our brand and products. Thank you for your attention. Dr. Albert Mobolaji Balogun, B.Sc (Hons), MMLSCN, N.A, Ph.D. Phone: +[redacted][redacted], Email: [redacted]
Reported by GetHuman-albalmed on الخميس ١٢ نوفمبر ٢٠٢٠ ١٠:٥٠
I am Dr. Balogun Albert Mobolaji, the Chief Executive Officer of Flotop Wellness, a subsidiary of Albal Medical Projects Nig. Enterprises. We specialize in medical and health services, producing high-quality and organic naturopathic supplements. Our recent Facebook Ad for "FloTense Kidney Cleanse and Prostate Function Tea" received positive feedback before our account was restricted on September 18, [redacted]. We are surprised by this restriction and are willing to provide Facebook with any necessary documentation to verify the authenticity of our products. Thank you for your attention to this matter. Sincerely, Dr. Albert Mobolaji Balogun
Reported by GetHuman5455900 on الخميس ١٢ نوفمبر ٢٠٢٠ ١٠:٥٠
Hi, this is Bilal Shafi. I want to inform you that my Facebook account named Hû'Ñk Hû'Ñk has been disabled because it is not my real name. I apologize for this mistake. I am willing to provide my passport as proof of my identity, which has my real name, Bilal Shafi. I have been using this account for 8 years, and it is my official account with many contacts and photos. I initially used the name Hû'Ñk Hû'Ñk when I created the account without any issues until now. Please reactivate my account so I can change my name to Bilal Shafi and provide proof of my identity through my passport, which I have attached to this message. My email is [redacted] and my registered mobile number is [redacted]. I kindly request you to activate my account so I can reconnect with my contacts. Thank you.
Reported by GetHuman-hunkhunk on الخميس ١٢ نوفمبر ٢٠٢٠ ١٢:٠٤
Hello, I'm Bilal Shafi. I wanted to let you know that my Facebook account, Hû'Ñk Hû'Ñk, has been disabled because it does not reflect my real name. I apologize for the confusion. I am willing to provide my passport as identification, where my actual name, Bilal Shafi, is stated. I have been using this account for 8 years, and it is my official account with numerous contacts and photos. Initially, I used the name Hû'Ñk Hû'Ñk without facing any issues. I kindly request the reactivation of my account so I can change the display name to Bilal Shafi, matching my passport and real identity. My email is [redacted], and my registered mobile number is +[redacted]97. Please verify my identity by comparing my Facebook photos with those in my passport. I greatly appreciate your assistance in restoring my account. Thank you.
Reported by GetHuman-hunkhunk on الخميس ١٢ نوفمبر ٢٠٢٠ ١٢:٠٥
A few years back, my ex took my cell phone, locked me out of my email accounts, and changed my phone number. I stored most of my photos on Facebook, but many were private. I lost access to my son's baby pictures and memories of my late father who passed away two years ago. I created a new Facebook account, but is there a way to prove my identity and regain access to my old account? I can provide a copy of my ID or live chat to verify. I had given up on recovering the pictures, but I can't bear to lose them. They are all I have left. Please assist me! My current Facebook is under Samantha Allen, while my old account goes by Sammy Kay Allen (a nickname). You can reach me at [redacted] or [redacted] Thank you for your assistance.
Reported by GetHuman5456501 on الخميس ١٢ نوفمبر ٢٠٢٠ ١٥:٠٨
Dear Facebook Team, I am writing to you regarding my blocked Facebook account under the name of Azad Hosen. I want to express that I have always complied with Facebook's rules and regulations. Despite following the instructions to verify my identity, I have not received any communication from Facebook after a considerable time. My account, vital for both personal and business reasons, was unexpectedly and permanently deleted. I urgently request that you review my appeal and reinstate my account promptly. It holds significant value to me as it connects me to my business contacts and relatives. I am hopeful that with the provided identification details, you can assist in reopening my Facebook account. Your prompt attention to this matter is greatly appreciated. Best regards, Azad Hosen Email: [redacted] Date of Birth: 16/02/[redacted]
Reported by GetHuman-saifrimo on الخميس ١٢ نوفمبر ٢٠٢٠ ١٥:٣٢
I need help with my Messenger account. A few years ago, I created an account using just my phone number, without Facebook. Recently, I got locked out and received a message saying my account might have been compromised through a phishing attack. I tried to prove my identity by uploading my driver's license, but the process stopped because I only have a Messenger account and it's linked to Facebook. Now, I'm stuck unable to access my account and getting an error message about restrictions on my account type. I really need to regain access to my account as soon as possible. Please provide assistance or advice. You can reach me at [redacted] Your feedback would be greatly appreciated.
Reported by GetHuman-xanmich on الخميس ١٢ نوفمبر ٢٠٢٠ ١٩:٥٢
I encountered an issue while updating my personal information on my Facebook profile. When it froze and prevented corrections, a message asked for identification to confirm my age. I submitted a photo of my driver's license through their form. Though acknowledged by Facebook, I've tried multiple methods to reach them, such as calling customer service, which is not being answered according to their recording. Now, my account is disabled, and I can't fix the problem or communicate further with Facebook. Despite providing the requested identification, my account remains disabled. I seek assistance. - Timothy T.
Reported by GetHuman-taxchurc on الخميس ١٢ نوفمبر ٢٠٢٠ ٢٠:٢٤
1. Let's begin with my login name, which is my email address, [redacted] 2. Some time back, my password was changed by you, and I received a notification at [redacted] Unfortunately, I have lost that email. 3. When I attempted to recover my account, I realized that my cell number was not listed in my profile, and the recovery email turned out to be an old one, [redacted], which I haven't used in about a decade. 4. While going through the recovery process, on one of the pages labeled "How Can We Reach You," after entering [redacted] and clicking "continue," I receive a message that the code was sent to [redacted] 5. I believe I did provide answers to a few security questions but I am unable to proceed in that manner. 6. My phone number is [redacted]. Krzysztof Christa, the account owner
Reported by GetHuman5458703 on الجمعة ١٣ نوفمبر ٢٠٢٠ ٠٣:٠٦
I am facing an issue with my disabled Facebook account that was unexpectedly deactivated, citing a violation of community standards without further explanation. Despite not engaging in any inappropriate activity for months, the account was disabled. This has left me feeling isolated and desperate, as Facebook is my main means of reaching out to others, especially during challenging times related to mental health. I had a backup account, but it only allows me to stream live and make calls, which is not convenient for all my contacts. I have even created a new account, only to encounter the same limitations. My primary concern is having the ability to communicate with friends and family effectively, as I am currently dealing with numerous significant issues. The inability to do so is exacerbating my stress and may lead to a breakdown. I am seeking a resolution to this matter promptly.
Reported by GetHuman5459130 on الجمعة ١٣ نوفمبر ٢٠٢٠ ٠٩:١٠
I am currently taking a break from using Facebook due to the ongoing issues that have not been resolved. It is frustrating to continually face problems such as being blocked from using features, account being disabled, email communication troubles, etc. I prefer to stay away until these issues are sorted out. I hope that by doing so, it will lead to a more pleasant user experience on the platform. I am not one to be confrontational, but I feel like these recurring issues are unfair and make me feel targeted.
Reported by GetHuman5459265 on الجمعة ١٣ نوفمبر ٢٠٢٠ ١١:٠٥
Hello, I have encountered an issue with being locked out of several Facebook accounts that I had created over the years. Unfortunately, due to some memory loss, I am unable to recall all the information needed to access these accounts. I have been trying diligently to regain access to at least four of these accounts without success. Any assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman5459377 on الجمعة ١٣ نوفمبر ٢٠٢٠ ١٢:٤٦

Help me with my Facebook issue

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