My is julie marsh my Facebook account was hacked *months ago and when it was hacked the...

GetHuman5372248's Recover Hacked Account issue with Facebook from October 2020

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Help with my Facebook issue
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GetHuman5372248's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5372248 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5372248 can let us know if they help or not.
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Before contacting them, items GetHuman5372248 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5372248's own words
My is julie marsh my Facebook account was hacked *months ago and when it was hacked they changed the email on my Facebook account i have tried to recover it with no success have sent numerous emails to Facebook and had no response from them to help fix it i also tried to submit my id to confirm my identity and couldn't submit it as it says doesn't recognise my email J*****@***.com associated with a account in my name because hacker changed my email im ** years old and getting very concerned what the hacker will do with my Facebook account they are already messaging my friends asking for money and im worried they will use it to do other things with it i just want my Facebook account fixed so i can get back control of my Facebook as i use it to interact with family and friends thank you julie marsh

GetHuman5372248 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5372248
Oct 16th, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 138231 others
0 customers following this

Timeline

GetHuman5372248 started working on this issue
Oct 16th, 2020 6:35am

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