Cannot Log into Facebook - Someone Changed My E-mail and Cell Phone

GetHuman5312900's Recover Hacked Account issue with Facebook from September 2020

Help with my Facebook issue
Before contacting them, items GetHuman5312900 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5312900's own words
I was trying to view my FB feed, but cannot log in. ... Someone logged into my account with a new e-mail address and changed the cell phone that was associated with it, so I cannot log in. I have been round and round with Facebook FAQs, but I am totally locked out. I don't know what else to do.**I would like for Facebook to allow me to log in with the e-mail address I have been using up until it was changed after midnight on ****. I have been a FB account member for several years, and this is the first time someone else has accessed my account. Please help.
This was frustrating because I cannot get any help, since I cannot log into my account.
I would appreciate help from Facebook on allowing me to show you my ID, so that you can verify that it is me, and then allow me to access my account again.
I have been a FB member for many years, and am a regular user.
I have been through all of the Q&A on Facebook's pages, trying to find a way to regain access, and nothing works.
How GetHuman5312900 fixed the problem

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Recover Hacked Account issue
Reported by GetHuman5312900
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 135291 others
0 customers following this


GetHuman5312900 started working on this issue
Sep 29th, 2020 3:59pm
GetHuman5312900 shared this issue with friends on Facebook
Sep 29th, 2020 4:10pm
GetHuman5312900 indicated the issue is not fixed yet.
Sep 29th, 2020 8:19pm