On Aug **, our website has contracted with virus and we fixed it directly, but because...

GetHuman-agiimaa's Problem With a Page issue with Facebook from September 2020

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The issue in GetHuman-agiimaa's own words
We have reported at many times ... On Aug **, our website has contracted with virus and we fixed it directly, but because of this our all posts with content of website had been deleted. Then, at the beginning of September, our messenger Platform was restricted by unclear reason and we are unable to send message to our clients. We’re considering it may be related to also our website. So, we reported this problem many times and haven’t heard anything from Facebook. *Therefore, we completely read and understood Community Standard of Facebook and we found that any time a Page is restricted from sending messages for Platform Policy reasons, the page will receive an explanation of the Policy violation in an email sent to the Page Support Inbox for the app. Even we are not sure, we didn’t receive any notification at Support inbox. Or, we maybe have lost the notification because of our staff who handle social media has quit from his job at the end of the July and the situation was not good for all our social media and website activities. And now we want to figure out it and unblock our messenger Platform in order to send a message to our clients.
We disconnected the Facebook page from Manychat and unsubscribe it as soon as we realized that it may be restricted because of the automated messages from Manychat.
We want to unblock our messenger
We're
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Facebook messenger
Problem With a Page issue
Reported by GetHuman-agiimaa
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 136075 others
0 customers following this

Timeline

GetHuman-agiimaa started working on this issue
Sep 27th, 2020 7:06am
GetHuman-agiimaa indicated the issue is not fixed yet.
Sep 28th, 2020 1:51am

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