I was hacked and my account was disabled, why I don’t know, which is very upsetting to...

GetHuman5314484's customer service issue with Facebook from September 2020

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The issue in GetHuman5314484's own words
I was hacked and my account was disabled, why I don’t know, which is very upsetting to me because I did nothing wrong. I have lost all my history and pictures***I deleted the old Facebook off my iPhone, and set up a new account using my laptop, which is working fine on. Trying to get it on my iPhone is a major problem. My passwords work fine on the laptop but will not work on my iphone. Occasionally gives me an error “an error has unexpectedly happened, please try back later” but usually states “wrong password” I try to reset it where they send a code to my phone to reset password, but the message doesn’t come to my phone. I get other messages so my phone is not the problem. *I have taken the phone in, had apps updated, cleaned history and cookies off phone and laptop, still not working on iPhone.*I sell on the market place, and as you can imagine, has become a nightmare with my account disabled with numerous items on auctions.*I am very unhappy with Facebook, the lack of customer service, and the trust I put in it with selling items on market place. *Can someone please get back to me with this situation I am in?*Thank you,*Robin

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Facebook

Customer service issue
Reported by GetHuman5314484
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 135115 others
0 customers following this

Timeline

GetHuman5314484 started working on this issue
Sep 29th, 2020 10:24pm