Good day my personal profile account under the name of Marc*ll Cooper Carstens was hack...

GetHuman-giftshh's Recover Disabled Account issue with Facebook from June 2020

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The issue in GetHuman-giftshh's own words
Good day my personal profile account under the name of Marc*ll Cooper Carstens was hacked on Monday ** May just after **:** the afternoon.*A friend Trevor Nezar contacted me to inform me that my profile was hacked, profile picture was changed and other images (Taliban related) was posted on my profile page.* He reported it to Facebook, I immediately rushed to my computer, saw that I received aN email from Facebook Security, I logged out and changed my password, but when I wanted to log back in I received a notification that my account had been disabled.*I immediately submitted a dispute as well as an appeal, actually several to inform you that my account was hacked and that I was not the person who violated any of your standards, my husband spoke to a consultant via messenger.... we tried everything possible, but the response is the same.*As a result of facebook disabling my account I am now also blocked from my business page Heart to Heart gifts. My mother Ina Cooper is only a moderator and can't make my husband John-Henry Carstens an admin just so that we can get control back of my page and continue with business.*Clients have phoned me to ask what is wrong are we dead*bankrupt etc... this has been a complete violation of my privacy and I am really appealing to anyone who can help us*me rectify this.*Can someone just please come back to us and have this rectified PLEASE.... THIS HAVE HAD A DEVASTATING AFFECT ON MY LIFE!!!!

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Facebook

Recover Disabled Account issue
Reported by GetHuman-giftshh
Jun 10th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 175713 others
0 customers following this

Timeline

GetHuman-giftshh started working on this issue
Jun 10th 11:36am