Facebook Customer Service Issues

Hello everyone,*I am reaching out because my Facebook account has been hacked by an unknown individual. Every time I try to reset my password and log in, it prompts me to go through a security check requiring an OTP sent to a new phone number the hacker has added. I've attempted various methods but always end up stuck on the security check. My username is Abiodun Toheeb, and my personal phone number is ************. The hacker's number receiving all OTPs is ***********. I believe the hacker might be targeting my PUBG account as well since I've lost access to it. This ordeal has also affected my Instagram account linked to Facebook. I am desperate for assistance to regain control of my accounts promptly. I am willing to provide any necessary verification to prove my ownership. Your swift response would be greatly appreciated. Thank you for your attention.

Hello everyone, I am experiencing an issue with my Facebook account as it has been hacked. Whenever I attempt to reset my password and log in, I am prompted to complete a security check that requires an OTP. However, the hacker changed the phone number associated with the account to theirs, so they receive all the OTPs. Despite my efforts to regain access using various methods, I am always redirected to the security check. The account username is Abiodun Toheeb, and my personal phone number is ************. The number receiving the OTPs, which I believe belongs to the hacker, is ***********. I am seeking assistance as I suspect the hacker targeted my Facebook to gain access to my PUBG account. Unfortunately, I have also lost access to my Instagram account due to the Facebook login issues. Your prompt help would be greatly appreciated. Thank you for your time.

I have been experiencing harassment from my ex-boyfriend, Steve Collins from Wolverhampton. He has been hacking my messages and WhatsApp calls, especially those with my friend, Mandy Miller. He has also stalked me using one of his old profiles. I reported the hacking issues to WhatsApp and Messenger, but have not received a response. Steve's mobile number is 07[redacted]67, and he used an alternative number, 07[redacted]80, to pretend to be someone else while messaging me. I have informed the police, but he has not been located. I am concerned for my safety and the possibility of him targeting other women. Steve has three Facebook accounts and is adept at deceiving women. It is crucial that this matter is taken seriously and he is prevented from continuing this behavior on social media.

I deactivated my account years ago, and I recently tried to reactivate it. The security process requires me to identify 5 friends, but 2 of them no longer have active Facebook accounts. Another friend is in Japan, and I don't have their phone number. The remaining options are high school classmates I haven't seen in nearly 30 years. I have uploaded my driver's license and passport multiple times without success. When I deactivated, my profile picture was of Popcorn Jones, not me; could this be why my IDs are not working? I'm eager to reactivate my old account and avoid starting anew. Any assistance in this matter would be greatly appreciated.

I had trouble logging in at the end of April. On May 1st, I submitted my ID verification and contacted support multiple times for assistance. After not being able to access anything, I created a new account to seek help from the community. I reported three spam emails pretending to be from Facebook, leading me to purchase a new device, Internet security, and TMobile protection. I had to recover my Google account, set up two-factor authentication, and deal with fraudulent charges on Google Play under GOOGLE*PROXIMA BETA. I have received over 60 recovery code emails for my Facebook account since the issue began, suspecting that I was hacked. My disabled account prevents me from receiving help despite it not being permanently disabled. I am desperate to regain access to my account for precious memories of my children that only exist there.

I am concerned about the negative posts targeting public safety employees that I see online. These brave individuals face a lot of hate, including inciting violence, profanity, and insensitivity, both during their work and on social media platforms like Facebook. It's disheartening for them to encounter such negativity while trying to escape it. This added stress can be overwhelming and potentially lead to self-harm. I urge Facebook and other social media platforms to enhance their community guidelines to protect public safety employees from hate speech and other violations. Including them as a protected class in these guidelines would be a step towards creating a safer online environment for these dedicated individuals. Thank you for considering this issue.

I am experiencing repeated unauthorized access to my accounts due to my abusive ex-partner. My main account, linked to [redacted], used to be connected to [redacted], allowing him to hack into it. I request that the email [redacted] be blocked from accessing my account. Additionally, my alternative Facebook account under the name of Liz Cault, associated with [redacted], has also been compromised by my ex-partner. My email address has been hacked, making it impossible for me to reset the password.

Hello, I am Jurgita Stakauskaite. I manage the business page on Facebook called Atelier JST Comfort. Currently, I am experiencing difficulty accessing my business page, which is affecting my ability to run promotions. Moreover, I cannot carry out promotions on my linked Instagram account because I am unable to log in to my Facebook account. This connection issue has also caused my Shopify products to disconnect from the page. When I attempt to log in to my Facebook account, I am directed to a verification process where I have provided my name, date of birth, and even attached a photo of my passport as instructed. However, my verification has not been completed despite waiting for a month. I seek assistance with resolving this issue promptly. Thank you for your help. Jurgita

We are an NGO known as HOSPIS MALAYSIA facing an issue with connecting our Instagram account @hospismalaysia to our Facebook page. Despite several attempts, we received an error message indicating the Facebook Page we are trying to link is owned by another business account, "Palliative Care Malaysia," which is no longer accessible. We have been unable to identify which email was used to create the Palliative Care Malaysia account. This lack of Page Owner access is hindering our ability to link our Instagram account. We are seeking assistance in changing the Page Owner to a valid account and removing the disabled business account, Palliative Care Malaysia, from the ownership of our Facebook page.

I encountered an issue trying to send a video from my iPhone to an android phone via text, so I decided to use Facebook Messenger for better quality. When prompted to verify my information, I couldn't enter the code without my reading glasses, leading to a 24-hour lockout. Despite attempting account recovery and password reset, I still couldn't access my Facebook account the next day. The security check screen asks for a phone number without a field to enter it. I've attempted to appeal a possible account disablement with no success in reaching support. It's frustrating not being able to explain this situation in person given that it's my personal account, and I can verify my identity.

Hello Facebook Team, My Facebook account was disabled approximately two weeks ago, and despite attempting various methods to reactivate it, I haven't received any assistance with my case. I submitted my ID as verification but haven't received any updates. I rely on Facebook for both personal and work-related activities, and this issue has significantly impacted me, especially concerning work matters. I also tried creating a new account, but it was disabled promptly due to having one identity. I have been diligently trying to log in multiple times daily for the past two weeks and am unsure how to proceed further. Your prompt help is greatly appreciated.

Hi Facebook Team, My name is Sunny Kumar Keshri from Dumraon Buxar Bihar, India. My Facebook ID is [redacted] I am having trouble receiving SMS confirmation codes from Facebook and have not set up a third-party authenticator for second-step confirmation codes. Could you please: i) resend me the SMS confirmation code that I did not receive after attempting to confirm my number in settings and accidentally logging out? ii) allow me to log in without two-factor authentication or reset my password by email or personal information provided on Facebook? I have experienced issues with receiving and entering verification codes via email, encountering a message that I have entered too many codes. I have temporarily deactivated my account for personal reasons and will continue to do so until resolved. I briefly mistakenly pressed the 'shut down permanently' button but recovered it and opted for a temporary deactivation. I changed my password and set up two-factor authentication, planning to switch to a third-party authenticator once I regain access to my account successfully.

I left a review on Trustpilot expressing my disappointment with the supplier Willone.co.uk regarding the purchase of an LED jumping ball through a Facebook ad in early May. Despite several emails to Willone, I have not received any responses, and the item has not arrived. I have reached out to the carrier for updates and have also involved PayPal. I believe Facebook should monitor their advertisers more closely, and I will be contacting them as well. It's unfortunate to have to leave negative feedback, but I feel it's necessary in this situation. Facebook should take responsibility for ensuring the legitimacy of their advertisers.

I am currently experiencing difficulty regaining access to my old Facebook account that has not been used for several years. There are two email addresses associated with the account, but I can only access one of them. Although I successfully reset the password, I am now facing a security check to log back in. I am given the options to receive a code via the email address I no longer have or to submit a photo ID. As I am only interested in deleting this account, I am hesitant to provide sensitive personal details such as bank information or social security numbers to Facebook. Is there a way to change the security verification method to send the code to my accessible email, or to bypass the security check without compromising my personal information?

Hello, I am Kebba Bojang currently residing in Germany. I work as a professional master drummer and conduct drumming and dancing workshops in Europe and Africa. Unfortunately, I have lost access to my Facebook page, which contains all of my business contacts. My Facebook page name is Pa Bojang, and the associated email is [redacted] I suspect my page may have been blocked or hacked because I have been unable to recover it for almost three weeks. The passwords I used were mamalimboabc1 and drummer123. I believe my phone number is [redacted][redacted]. My Facebook page is essential for my business, Mama Limbo Drumming School Foundation Project. I would greatly appreciate your assistance in resolving this issue. Thank you for your help.

Hello, I am experiencing delays with the account verification process, which has been ongoing for two months now. Could you kindly provide me with a link or list of necessary documents to complete the verification? I urgently need access to my account as it contains important videos and photos of my children that I have not backed up elsewhere. Additionally, I must mention that I do not currently have custody of my children. Your prompt assistance in resolving this matter would be greatly appreciated. Please update me on the status of my account. Thank you, Jessica

I recently got blocked for a comment that seems to have been misconstrued as inappropriate. I want to clarify that my comment was not racially motivated but based on the actions of specific individuals. The statement I made regarding the looting was meant to reflect the behavior of those involved, not their race. It's concerning to me that expressing my opinion is leading to restrictions on my ability to communicate. I believe that enforcing speech correctness is causing harm to our society and could have negative consequences. I hope we can find a way to address this issue without impeding freedom of speech.

Hello, I contacted Facebook regarding my business account named Nyara Lajpat Nagar and its linked page Nyara on Instagram. Recently, I took over the account to update information but mistakenly changed the birthdate to the actual establishment date of Nyara, causing my mother's account to be disabled due to age restrictions. Consequently, my Instagram account connected to it was disabled as well. It's crucial for our small business to maintain these accounts for growth. I've already submitted a report and provided my Aadhar card and school report to prove I meet the age criteria. Kindly assist in reactivating both the Facebook and Instagram accounts to avoid my mother suffering due to my oversight. Your prompt attention to this matter is greatly appreciated. Thank you.

I have had a Facebook account for 9 years. The name on the account is the nickname I have used all my life. Recently, I noticed that my birth year was incorrectly listed as [redacted]. When I tried to update it, I got locked out of my account. Despite numerous attempts to provide identification like my driver's license, passport, and birth certificate, I have not received a response. I created a new account with the same name and email to maintain access to Facebook. However, I encountered the same issue and got locked out of the new account as well. Despite following the prompts to upload my ID, I have not been successful in regaining access to my old account, which contains 9 years' worth of friends, content, pictures, and comments that have now disappeared. I am desperate to recover it and would appreciate any assistance you can provide. Thank you.

I have been locked out of my account due to my phone being stolen a year ago. I no longer have access to the recovery number associated with the phone, and the email I used to create the account is no longer active. I have reached out to Hotmail for assistance in recovering the email to no avail. I even tried contacting the current owner of the phone number linked to my account for the verification code but did not receive a response. This account is crucial as it contains important documentation of my communication with my children, whom their father has taken without my consent. It has been nearly four years since I last saw my children, and I desperately need access to this account. Any help in resolving this situation would be greatly appreciated.