I have been trying all day to access facebook.com. Usually, I use Firefox as my default...

GetHuman-lesbruan's customer service issue with Facebook from May 2020

Help with my Facebook issue
The issue in GetHuman-lesbruan's own words
I have been trying all day to access facebook.com. Usually, I use Firefox as my default browser. But I am getting the same message from Firefox, and a similar message when using Chrome & Microsoft Edge. Sort of goes like this:**"Secure Connection Failed**An error occurred during a connection to www.facebook.com. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.**Error code: MOZILLA*PKIX*ERROR*KEY*PINNING*FAILURE** The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.* Please contact the website owners to inform them of this problem."**Of course not being able to go to Facebook, I cannot contact them to report it.*Does anyone ever report this problem to Facebook so they can fix it?

GetHuman-lesbruan did not yet indicate what Facebook should do to make this right.

How GetHuman-lesbruan fixed the problem
I finally tried something "old". The phrase "When all else fails, reboot". It worked. All is well in the world. lol In all browsers.
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Facebook

Customer service issue
Reported by GetHuman-lesbruan
May 28th, 2020 - 5 months ago
Fixed
GetHuman-lesbruan shared how to fix
Seen by 5 customers so far
Similar issue to 181861 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-lesbruan started working on this issue
May 28th 8:30pm
GetHuman-lesbruan indicated the issue is not fixed yet.
May 29th 1:53am
GetHuman-lesbruan confirmed the issue is fixed. Hooray!
May 29th 3:02am

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