I have been trying all day to access facebook.com. Usually, I use Firefox as my default...

GetHuman-lesbruan's customer service issue with Facebook from May 2020

Help with my Facebook issue
The issue in GetHuman-lesbruan's own words
I have been trying all day to access facebook.com. Usually, I use Firefox as my default browser. But I am getting the same message from Firefox, and a similar message when using Chrome & Microsoft Edge. Sort of goes like this:**"Secure Connection Failed**An error occurred during a connection to www.facebook.com. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.**Error code: MOZILLA*PKIX*ERROR*KEY*PINNING*FAILURE** The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.* Please contact the website owners to inform them of this problem."**Of course not being able to go to Facebook, I cannot contact them to report it.*Does anyone ever report this problem to Facebook so they can fix it?

GetHuman-lesbruan did not yet indicate what Facebook should do to make this right.

How GetHuman-lesbruan fixed the problem
I finally tried something "old". The phrase "When all else fails, reboot". It worked. All is well in the world. lol In all browsers.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-lesbruan
May 28th, 2020 - 2 years ago
GetHuman-lesbruan shared how to fix
Seen by 5 customers so far
Similar issue to 181861 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-lesbruan started working on this issue
May 28th, 2020 8:30pm
GetHuman-lesbruan indicated the issue is not fixed yet.
May 29th, 2020 1:53am
GetHuman-lesbruan confirmed the issue is fixed. Hooray!
May 29th, 2020 3:02am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians